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What should I do if there is a transaction in my Indodax account that I did not make?

  1. INDODAX
  2. Akun
  3. Security

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If you see a transaction that is not recognized or not you who did it in your Indodax account, act immediately to protect your assets. The first step to take is to contact Indodax support services as soon as possible. You can contact us via call center, email or the official communication platform provided. Clearly state that you do not recognize the transaction and ask for help to block or freeze your account temporarily. This will prevent further access by unauthorized parties. Our team will help verify the situation and provide guidance on next steps to secure your account. Additionally, it is recommended to change your password immediately and enable two-factor authentication if it has not already been done. These steps will help protect your account from potential future threats. Indodax is committed to maintaining the security and comfort of its users in transacting on Indodax.

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