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What should I do if I think someone else has accessed my account?

  1. INDODAX
  2. Akun
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If you feel that someone is accessing your Indodax account, then you can contact Indodax support services to request an account blocking process and our related team will send you a data form that you can fill in so that a further checking process can be carried out.

    Articles in this section

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  • Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
  • Is it possible to change the address of residence through the Application?
  • Do we have to empty all assets in the Indodax account when deleting an account?
  • How do I deactivate Google Authenticator in my Indodax account if the registered phone number is no longer active?
  • I have trouble logging into my account from the application because my fingerprint is not read, what should I do?
  • Why can't I submit data changes through the Website with a failed “File is empty” notification?
  • Why do we need to use Google Authenticator?
  • Why can't I do the Unlock Activity process due to Face Detection Service Failure?
  • What must be considered when changing the password on the Indodax account?

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