We would like to inform you that Indodax currently does not provide a specific feature or menu within the app or on the official website where members can view their complaint ticket conversation history directly.

Although this feature is not available on the platform, there is no need to worry. You can still easily view, review, and monitor the entire history of your complaint ticket conversations via the email address registered to your Indodax account.

Every time you submit a complaint, our system automatically generates a unique ‘Complaint Ticket Code’ and sends it to your email. To review the conversation history, please follow these steps:

• Open Your Email: Log in to the email account registered and active on your Indodax account.

• Use the Search Feature: In the search bar of your email, type or enter the ‘Complaint Ticket Code’ you have.

• Review Email History: Click the search button, and your email will display the entire message thread related to the issue. There, you can review the details of the report you submitted as well as the official response from our relevant team.

Additional Tips:

• If you’re having trouble finding the email, be sure to check your spam, junk, or promotions folder, as email filters sometimes automatically move incoming messages there.

• Make sure you do not delete the email containing the ticket code so that the tracking process can be carried out quickly later on.

If you lose your Complaint Ticket Code or need other emergency assistance, please contact the Indodax Customer Support team, who are ready to assist you 24/7 via Live Chat in the App.