Yes. If you have submitted a problem report via Indodax support email and there is no response or further confirmation from you within 3x24 hours (3 days) since our last reply, the system will automatically close the ticket status.

This automatic ticket closure policy is implemented to maintain the efficiency of our customer service queue system. By closing inactive tickets, our support team can focus its resources on handling and prioritizing active issues being experienced by other members more quickly and optimally.

To ensure that the resolution of your issue is not delayed and your ticket is not closed by the system, we strongly recommend that you take the following steps:

• Always check your email inbox, including your Spam or Junk folder, to ensure that you do not miss any replies from the Indodax team.

• If our team requests additional data or confirmation of a fix, please reply to the report email immediately using the same email address.

• If your issue has been resolved within 3 days, you can also reply to the email to confirm that the problem has been resolved, so our team can close the ticket.

If your report ticket has been automatically closed but your issue has not been resolved, there is no need to worry. You can create a new report (new ticket) by sending another email to our support service, and the relevant team will be ready to assist you in resolving your issue from the beginning. Responsive communication will greatly assist our team in analyzing and providing the best solutions for the smoothness of your transactions on Indodax.