No. Please be advised that Indodax has a strict policy prohibiting complaints or reports submitted on behalf of a third party (other than the account holder themselves). This requires us to comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and anti-phishing and anti-fraud standards, as well as to protect the confidentiality of members’ personal data.

Processing reports from third parties creates an opening for phishing or social engineering attempts, where hackers can pose as friends to obtain account information or manipulate Customer Service into taking specific actions on the target account.

If your friend is experiencing issues with their Indodax account, the account owner must report the issue directly. Your friend must submit a report or complaint independently through Indodax’s official communication channels. The report must be sent from the email address officially registered on your friend’s Indodax account.

Indodax is always ready to assist any member experiencing issues. However, to ensure security and privacy, we will only communicate with and process reports directly from the legitimate and verified account owner.

Please direct your friend to immediately contact our Customer Service Team using their registered email so that the issue can be resolved quickly and securely. Your friend can contact our support team via email at support@indodax.com, by calling our Call Center at (021) 5065-8888, or through the Live Chat feature on the Indodax app and website for further information.