We would like to inform you that if your digital asset deposit transaction shows the status “Under Review”, this indicates that the assets have not been successfully sent and have not entered your Indodax wallet system. We recommend that you confirm this with the sender from the platform where you withdrew your assets. Delays with this status occur entirely on the sender's platform system, so the problem does not originate from the Indodax system.

A different condition applies if the delivery status on the original platform or blockchain network tracker (via TXID/TxHash) has been confirmed as “Successful” or “Completed,” but the digital asset balance has not been credited to your Indodax wallet. We recommend that you contact our support team so that our team can assist you in conducting further checks. We are committed to ensuring the security of your assets and providing an optimal trading experience on Indodax.