We understand that you may be concerned if the coins you have just listed on Indodax are not yet visible in your account balance. 

When a new coin is listed, our wallet system requires extra time to fully integrate and synchronize with the coin's blockchain network. This delay can occur due to several technical factors, such as:

• The coin's blockchain network may experience a surge in transactions after listing.

• The wallet address verification process for new coins often requires more in-depth validation.

• We need to ensure that our network nodes are perfectly synchronized with the coin's nodes before the assets can be displayed in your account.

If your new coin deposit has not yet entered your account, we advise you to contact our support team via Email: support@indodax.com, Call Center: (021) 5065-8888, and the Live Chat feature on the Indodax App and Website for further assistance.