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Will my assets be lost if my withdrawal status changes to ‘Cancelled’?

  1. INDODAX
  2. Withdraw Digital Asset
  3. Canceled

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No, your assets will not be lost. If a withdrawal transaction is declared failed or canceled due to technical reasons related to the network or system, the asset balance that was previously deducted for the transfer process will be fully returned to your Indodax account wallet.

If you encounter this status, there is no need to panic or worry. The steps you need to take are:

  • Wait a Moment: The system requires a little time to automatically process the refund.

  • Check Your Balance Periodically: Please check your Indodax account balance again. The assets will reappear in your portfolio once the refund process is complete.

Once the balance is restored, you can try to make another withdrawal or check the notification to find out the reason for the previous transaction failure.

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  • Will my assets be lost if my withdrawal status changes to ‘Cancelled’?
  • Can Pending Digital Asset Withdrawals on the Blockchain Be Cancelled?
  • Why did my Digital Asset Withdrawal failed on the Blockchain?
  • Can Indodax cancel a successful coin withdrawal transaction, because I entered the wrong withdrawal destination address?

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