We would like to inform you that the “Successful” status on Indodax means your withdrawal request has been fully processed by the Indodax system, which means Indodax has officially deducted the amount from your balance and transferred the coins to the blockchain network. After receiving a sufficient number of confirmations from the blockchain network—for example, 12 or 20 confirmations, depending on the type of coin—the status on the blockchain will change to “Confirmed / Success”, and the assets will automatically appear in your destination app. If network traffic is heavy, your transaction will be queued. This is why the status on the blockchain explorer still shows as “Pending”.
What Should You Do If This Happens?
If you encounter this situation, there’s no need to panic—your assets are definitely not lost. Here are the safe steps to take:
Track via TXID: Copy the TXID provided by Indodax, then visit an official blockchain explorer (such as BscScan, Etherscan, or Tronscan, depending on your coin). Enter the TXID to track the confirmation progress.
Be Patient and Wait: As long as the TXID appears and is readable on the blockchain explorer, your funds are on the right track. You just need to wait for the network confirmation process to complete automatically.
Contact Customer Support If It Takes Several Days: If the status on the blockchain does not change at all (Not Found) or remains stuck for an unusually long period (more than 24 hours), we recommend contacting our support team via email at support@indodax.com, by phone at (021) 5065-8888, or through the Live Chat feature on the Indodax app and website.