We would like to inform you that if when you enter your bank account data in the Rupiah withdrawal process there is a failure with the notification “Account not found. Please re-check the account number and bank you selected and make sure everything is correct” this is because our system detects that the bank account is not found. Please re-enter your bank account data by ensuring that the account number, account name and bank name are correct. You are allowed to make 3 (three) attempts within 1 (one) minute to check. However, if your bank account data is correct and you are still having problems with the notification. You can contact our support service at Email: support@indodax.com, Call Center: (021) 5065-8888 and Live Chat Feature on Indodax Application and Website so that further checking can be assisted.

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