We would like to inform you that if there is a notification with the description “your challenge is not found or expired” in your withdrawal process, please follow these steps:

• Restart your device.
• Clear the cache of the App you are using.
• Make sure your internet network is stable.
• Please try to do the withdrawal process again.
• Make sure the OTP code (Email/SMS/WhatsApp) you entered is correct.
• You can try to make a withdrawal through the website first.