GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (“Terms” or “T&Cs”) constitute a legally binding agreement between PT Indodax Nasional Indonesia (“Indodax”), a licensed and supervised Digital Financial Asset Trader (Pedagang Aset Keuangan Digital / PAKD) regulated by the Financial Services Authority of Indonesia (Otoritas Jasa Keuangan / OJK), and any individual or entity (“User”) that uses the products, services, or features available on the Indodax Platform, including but not limited to the Website, Trading Application (“App”), and Crypto Asset Wallet.
By completing the registration process on the Indodax Platform, each User hereby acknowledges that they have read, understood, agreed to, and are fully bound by these Terms.
Users are therefore strongly advised to read these Terms carefully before using the Platform, to ensure they fully understand the rights, obligations, and inherent risks associated with the use of Indodax’s products and services.
DEFINITIONS AND INTERPRETATION
Unless the context requires otherwise, the following terms shall have the meanings set out below:
1. Website refers to the online site accessible at https://indodax.com, operated and maintained by Indodax, including its owners, investors, employees, and related parties. Depending on context, “Website” may also refer to the services, products, content, or other offerings made available by Indodax.
2. Digital Financial Asset means any financial asset stored or represented digitally, including Crypto Assets.
3. Crypto Asset refers to a digital representation of value that can be stored and transferred using technologies enabling distributed ledgers such as blockchain, which verify transactions and ensure the security and validity of stored information. Crypto Assets are not guaranteed by any central authority, such as a central bank, but are issued by private entities, tradable, transferable, and storable electronically. They may include coins, tokens, or other digital representations of value, whether backed or unbacked.
4. Blockchain means an open, distributed ledger that records transactions between parties efficiently and in a verifiable, permanent manner.
5. Registration refers to the process by which a user creates an account on the Indodax Platform, including the initial verification of information provided and confirmation of service use.
6. User means any person who owns and/or utilizes products and/or services provided by INDODAX.
7. Verified User means a user who has completed the full registration and identity verification (KYC) process and therefore has full access to Indodax’s services, including buying, selling, depositing, and withdrawing Crypto Assets on the Platform.
8. Verification refers to the process of validating the information and documents provided by a User to confirm their authenticity and ensure eligibility for full service access.
9. Service means the facilities provided by Indodax to enable Users to buy and sell Crypto Assets.
10. Crypto Asset Trading Activity refers to transactions involving the purchase or sale of Crypto Assets based on price agreements between Users on the Platform provided by Indodax.
11. User Account means the digital account assigned to a User for accessing information and conducting Crypto Asset trading activities on the Platform.
12. Password means a unique alphanumeric combination used by a User to verify their identity and protect their account within Indodax’s security system.
13. Phone Number refers to the User’s registered phone number authorized to access the Platform’s services. Changes to the registered number must follow the procedures set out in the official Help Center on the Website.
14. Conversion refers to the exchange of fiat currency into Crypto Assets, or vice versa, based on applicable exchange rates.
15. Buyer means a User who purchases Crypto Assets using the Indonesian Rupiah (IDR) rate as reference.
16. Seller means a User who sells Crypto Assets using the Indonesian Rupiah (IDR) rate as reference.
17. Deposit means the process by which a User adds funds (in Rupiah or Crypto Assets) into their Indodax Account.
18. Withdrawal means the process of transferring funds (in Rupiah or Crypto Assets) from the User’s Account to an external account or wallet.
19. Crypto Asset Price means the exchange rate of a Crypto Asset as determined by supply and demand dynamics on the Indodax Market, and may fluctuate significantly without prior notice.
20. Crypto Asset Address refers to the digital wallet address within the Platform used by Users to send or receive Crypto Assets.
21. Crypto Transfer Limit refers to the minimum and maximum amounts allowed for sending Crypto Assets to another wallet per day, as determined by Indodax’s internal policies and applicable regulations.
22. Fiat Withdrawal Limit means the minimum and maximum daily limit for withdrawing Rupiah, which may vary based on verification level and legal requirements.
23. Bank Account means a bank account registered under the User’s own name. The account holder’s name must match the User’s verified identity.
24. Order Book refers to the list of current buy and sell orders available on the Website, divided into:
- Buy Market: list of buy requests with corresponding prices and quantities;
- Sell Market: list of sell offers with corresponding prices and quantities.
25. Crypto Wallet means the medium used to store Digital Financial Assets.
26. IDR or Rupiah refers to the lawful currency of the Republic of Indonesia, used as the trading pair for Crypto Assets on the Platform.
27. KYC (Know Your Customer) refers to the process of assessing and verifying a User’s identity, background, and good faith in conducting Crypto Asset trading.
28. AML/CFT (Anti-Money Laundering and Counter-Terrorism Financing) refers to activities aimed at preventing and combating money laundering and terrorism financing.
29. Two-Step Verification (2FA) means the optional security feature provided by Indodax to enhance account protection through an additional authentication layer.
30. Indodax Platform refers to all official Indodax digital channels and systems, including its Website, Application, social media, blog, help pages, and Crypto Asset Wallets.
31. PDP Law refers to Law No. 27 of 2022 on Personal Data Protection of Indonesia.
32. Personal Data means any information that identifies or can reasonably identify a User, either directly or indirectly, as collected and managed by Indodax.
33. Applicable Laws and Regulations refer to all prevailing legal provisions within the Republic of Indonesia, including but not limited to laws, government regulations, and regulatory requirements issued by OJK, PPATK, and relevant Self-Regulatory Organizations (SROs).
TRADING RISKS
Trading Crypto Assets carries a high level of risk. Users are strongly encouraged to fully understand the nature, potential benefits, and inherent risks of Crypto Asset transactions before engaging in any activity on the Indodax Platform.
This section is designed to promote transparency and user education, ensuring that every trading decision is made consciously, independently, and responsibly.
1. Nature of Risks
Crypto Asset trading involves significant volatility. Prices may change sharply and unpredictably within a very short period, either rising or falling, which can result in a total loss of value. These price movements are influenced by global market dynamics, economic conditions, policy changes, and market sentiment. Users should understand that Crypto Assets are not savings products, conventional investments, or instruments that provide fixed or guaranteed returns.
2. Absence of Guarantees
Unlike official currencies backed by governments or regulated financial institutions, Crypto Assets are not guaranteed or insured by any central authority. No central bank, deposit insurance agency, or financial regulator can provide protection if there is a loss in value or a market downturn. The value of a Crypto Asset is entirely determined by market forces and the level of trust among users in the blockchain system that supports it.
3. Risk of Loss
Users acknowledge that Crypto Asset trading may lead to partial or complete loss of value as a result of price fluctuations, transaction errors, blockchain network disruptions, or security incidents.
Every decision to buy, sell, hold, or trade a Crypto Asset is made independently by the User, based on personal judgment, without any influence or recommendation from Indodax.
4. No Mining or Asset Issuance
Indodax does not conduct any mining, creation, or issuance of Crypto Assets. All Crypto Assets available on the Indodax Platform are issued by third parties through decentralized blockchain mechanisms.
Indodax acts solely as a facilitator that enables Users to trade with each other in accordance with applicable laws and regulations.
5. User Responsibilities
User understand and agree that all trading activities are carried out at their own risk. Accordingly, Users are advised to:
- Conduct independent research on every Crypto Asset before trading, including its technology, purpose, and specific risks.
- Assess their financial capacity carefully to ensure that any potential loss will not affect essential living needs.
- Use only idle funds that do not originate from loans or essential obligations.
- Understand the principle of High Risk High Return, recognizing that the potential for gain is always accompanied by an equally significant potential for loss.
- Accept full responsibility for any loss, decline in value, or adverse outcome resulting from their independent trading decisions.
6. Disclaimer of Liability
Indodax does not provide investment, financial, or trading advice in any form. All decisions to buy, sell, or hold Crypto Assets are made solely by the User and are the User’s full responsibility.
By using the Platform, the User releases Indodax from any claim, loss, or liability, whether direct or indirect, arising from any trading or investment decision made by the User.
This disclaimer does not reduce or waive Indodax’s responsibility to comply with applicable laws and regulations.
PROGRAMS, FEATURES, AND SERVICES
Indodax is committed to providing secure, transparent, and innovative services for all Users. Every program, feature, and service available on the Indodax Platform is implemented in line with Indodax’s internal policies, consumer protection principles, and all applicable laws and regulations.
A. Indodax Programs
1. Priority Member
This program recognizes Users who demonstrate high trading activity and consistent transactional compliance.
Priority Members receive additional benefits, including faster service support, exclusive access to information, and invitations to special events hosted by Indodax.
Further details on membership benefits and evaluation criteria are governed by Indodax’s internal policies and may be updated periodically in accordance with management decisions. Users can find more information regarding membership requirements and benefits on the official help page at: https://help.indodax.com/hc/en-us/articles/4416497074329-How-to-Become-Indodax-Prioritas-Member
2. Priority Prime Member
The Indodax Priority Prime membership is an advanced tier of the existing Member Prioritas, designed for Consumers with an exceptional trading record and a high level of consistency. Both tiers represent Indodax’s appreciation for outstanding performance and loyalty among top traders. However, Prioritas Prime is crafted to offer a more personal experience, enhanced privileges, and exclusive recognition within the Indodax community.
Membership in Prioritas Prime is selective and granted based on Indodax’s internal assessment of trading activity, compliance, and the Consumer’s positive contribution to the ecosystem. The membership status is reviewed periodically to ensure that the standards and integrity of the program are maintained.
Further details regarding the mechanisms, benefits, and evaluation criteria of the Prioritas Prime membership are governed by Indodax’s internal policies and will be communicated officially through Indodax’s communication channels.
3. Affiliate Program
This program provides rewards to Users who successfully refer new Users to join Indodax. The calculation method, eligibility period, and tax obligations are determined by Indodax’s internal policy and may be revised from time to time to reflect applicable business or regulatory requirements.
4. Trading Contest
Indodax may organize promotional trading contests on a periodic basis, allowing Users to compete based on trading volume or other transparent performance criteria. Indodax reserves the right to review, modify, or terminate any promotional activity at its discretion, taking into consideration market integrity and regulatory compliance.
B. Platform Features and Services
Indodax provides a range of core and supporting features to help Users trade efficiently and manage their Crypto Asset portfolios, including but not limited to:
1. Indodax Pro, a professional trading interface equipped with charts, technical indicators, and flexible time intervals.
2. Indodax Lite, a simplified trading interface created to provide an easier experience for beginner Users.
3. Fiat Deposit and Withdrawal, a facility that allows Users to deposit and withdraw Indonesian Rupiah through designated banking partners, payment gateways for virtual accounts and e-wallets, and registered bank accounts.
4. Crypto Deposit and Withdrawal, a feature that allows Users to send or receive Crypto Assets from or to other digital wallets via blockchain networks.
5. Coin Categorization, a feature that classifies Crypto Assets based on certain categories.
6. Transaction History, a feature that displays a transparent record of all User transactions.
7. Portfolio Tracker, a feature that enables Users to monitor the value and composition of their portfolios in real time.
8. Social Share, a feature that allows Users to share their trading experience on social media platforms.
9. Slippage Notice, a notification feature that informs Users of significant Crypto Asset price movements within a specific period, designed purely for informational purposes and not as investment advice.
10. Tax Report, a feature that enables Users to download an annual tax report based on their trading activities.
11. Biometric Authentication, an additional security layer using facial or fingerprint recognition as part of Two Factor Authentication (2FA).
12. Authenticator App, a feature that generates a one-time password as an extra security measure for account access.
13. Marketing Communication and Push Notifications, Indodax may send marketing communications to Users and prospective Users via e-mail and/or push notifications as part of promotional, educational, or service information activities. These communications are intended to provide relevant information and enhance the User’s experience in using Indodax’s services.
14. Staking, a feature that allows Users to lock certain Crypto Assets to earn rewards in accordance with the blockchain network mechanism.
15. Dollar Cost Averaging (DCA) or Regular Investment, a feature that enables Users to schedule recurring purchases at fixed intervals to promote consistent investment discipline.
16. Indodax Academy, an open educational platform that provides knowledge and learning resources about blockchain and Crypto Assets.
C. Partnerships and Service Integration
1. Indodax may collaborate with strategic partners, both domestic and international, to support the sustainable growth of the digital asset ecosystem.
2. Indodax does not cooperate with or endorse any entities involved in unlawful or fraudulent investment schemes, including but not limited to pyramid schemes, cloud mining, multi-level marketing, Ponzi schemes, money games, or high-yield investment programs.
3. Users are fully responsible for their decision to use third-party services. Indodax is not liable for any losses, damages, or risks arising from the use of external products, systems, or services beyond Indodax’s control.
D. Modification or Termination of Services
Indodax reserves the right to add, modify, or discontinue any program, feature, or service, either temporarily or permanently, with or without prior notice to Users, as permitted under applicable laws and regulations.
REGISTRATION & VERIFICATION
The registration and verification process is the initial stage that every prospective User must complete before accessing the services on the Indodax Platform. This stage is designed to ensure that each registered account has been properly verified, in accordance with the principles of Know Your Customer (KYC) and Customer Due Diligence (CDD) as applied by Indodax under the Anti-Money Laundering, Counter-Terrorism Financing, and Counter-Proliferation Financing regulations (AML CFT CPFT).
In addition to fulfilling regulatory obligations, this process aims to maintain the security, integrity, and trust of the digital asset trading ecosystem in Indonesia. Indodax is committed to conducting verification procedures in a transparent, balanced, and proportionate manner that upholds both User protection and regulatory compliance.
A. Registration Requirements
To become a User on the Indodax Platform, the following requirements must be met:
1. Be at least 17 years of age.
2. Possess valid personal identification in accordance with applicable laws, such as a National Identity Card for Indonesian citizens, or a passport and KITAS/KITAP for foreign nationals.
3. Use their own funds and/or Crypto Assets that are not derived from loans, third-party obligations, or unlawful activities.
4. Not originate from any country or jurisdiction prohibited by Indodax or relevant regulations.
5. Agree to comply with these Terms and Conditions and all other policies enforced by Indodax.
B. Account Registration Process
Account registration is the initial stage for obtaining access to the Indodax Platform. At this stage, prospective Users are required to::
1. Fill out the registration form accurately, completely, and up to date, including username, email address, active phone number, and password.
2. Read and agree to the Terms and Conditions as well as the Crypto Asset Trading Risk Disclosure.
3. Complete the initial verification process by confirming the activation link sent to their email and entering the verification code sent to their registered phone number.
An account will only become active once all initial verification steps have been successfully completed through Indodax’s official channels, either the website or the mobile application.
C. Account Verification Process
After registration is complete, the User must undergo the Know Your Customer (KYC) process through the Indodax mobile application. This process ensures that the User’s identity is valid and genuinely belongs to the individual concerned. During KYC, the User will be required to:
1. Select nationality and upload a valid identification document (National Identity Card for Indonesian citizens, or Passport and KITAS/KITAP for foreign nationals).
2. Provide requested personal information, including address, occupation, source of funds, and purpose of account creation.
3. Complete a liveness detection process to match a real-time photo with biometric data stored in the national population database (Dukcapil).
All submitted data and documents will be verified through Indodax’s system, including cross-checking with relevant population databases to ensure authenticity and consistency of the User’s identity information.
D. Verification Status and Rejection
Based on the verification results, Indodax will determine the account status as follows:
- Approved (Verified), if the User’s data and documents are valid and complete.
- Rejected, if discrepancies, invalid documents, or failed verification are identified.
Indodax reserves the right to reject any registration or verification request if the examination results indicate inconsistency, high risk, or a violation of applicable laws.
Such rejection is carried out based on prudential principles and the results of Customer Due Diligence (CDD) in accordance with regulations issued by OJK concerning Digital Financial Asset Trading Operators.
After successfully completing the registration and verification process and obtaining verified status, the User will be entitled to access Indodax’s services and perform Crypto Asset trading activities as described in this sections.
E. User Declaration
By completing registration and verification, the User declares and warrants that:
1. All data, information, and documents provided are true, valid, current, and accountable.
2. The User grants Indodax consent to store, use, verify, and manage such data in accordance with applicable laws and Indodax’s internal policies.
3. The User understands that any inaccuracy, omission, or misrepresentation of information is their sole responsibility and may result in service limitation or suspension.
ACCOUNT AND ITS USE
An account represents the User’s digital identity on the Indodax Platform and serves as the primary means to access, trade, and manage Crypto Assets. Indodax manages each account based on the principles of security, compliance, and data integrity to ensure that every trading activity is lawful, verified, and protected. Users must maintain the confidentiality of their accounts and are fully responsible for all activities carried out through them.
Indodax reserves the right to take preventive actions, restrict, or suspend access if there are indications of violations, misuse, or threats to system security.
All provisions in this section are established to ensure that account usage is conducted responsibly, in alignment with consumer protection principles, good governance, and compliance with applicable laws and Indodax’s internal policies.
A. Account Identification and Name
1. Each User account is managed by Indodax under a unique identification that corresponds with the name listed on the User’s official identification document.
2. The name appearing on the identification document serves as the User’s legal account name within the Indodax system and is used as the basis for all transactions.
3. Users are prohibited from using, accessing, or assisting others in accessing another person’s account without Indodax’s prior written approval.
4. All activities conducted through a User’s account are the full responsibility of the registered User in the Indodax system.
B. Data Changes
1. Users must ensure that all personal data registered in their account remains accurate, complete, and up to date.
2. Any change to personal data must be made through the official mechanism provided on the Indodax Platform.
3. Indodax reserves the right to reject or restrict access to its services if discrepancies or identity misuse are detected until the data update process is completed.
C. Account Security
1. Users must maintain the confidentiality of their account information, including but not limited to username, password, application PIN, Password, and two-factor authentication (2FA) codes.
2. Any transaction or instruction carried out using the User’s account shall be deemed valid and originating from the respective User.
3. Users are fully responsible for all activities in their account, including those conducted by others who gain access due to the User’s negligence in maintaining account security.
4. Indodax advises Users to regularly change their passwords and never disclose them to any third party.
D. Account Suspension or Access Restriction
1. Indodax may temporarily suspend or restrict access to a User’s account if there are indications of violations or conditions that may pose a threat, including:
- Alleged violations of these Terms, internal policies, or applicable laws.
- Unusual or high-risk activity that may endanger the security of User data or assets.
- Official requests from competent authorities or government institutions.
- Ongoing investigations related to disputes, complaints, or third-party reports.
- Requests made by the User for security or misuse prevention purposes.
2. Suspension or access restriction is a preventive measure taken to protect User assets and the integrity of Indodax’s systems.
3. Users may contact Indodax’s Customer Support to clarify and restore access in accordance with applicable procedures.
E. Account Blocking
1. Indodax reserves the right to block a User’s account temporarily or permanently if:
- There is suspicion or indication of unauthorized access.
- The account is used for purposes that violate these Terms, applicable laws, or Indodax’s internal policies.
- There is an order or instruction from regulators or competent authorities.
- The User has outstanding obligations to Indodax.
- The User commits actions that cause harm to Indodax, third parties, or the digital asset trading ecosystem.
2. Blocking an account does not remove the User’s obligations related to transactions, fees, or other liabilities arising before the blocking took place.
3. Notification may be provided to the User unless restricted by law.
F. Account Deletion
1. At the User’s Request
Users may request account deletion through Indodax’s official mechanism. Once submitted, the account will enter a grace period of thirty (30) calendar days before permanent deletion.
Before submitting a deletion request, Users are advised to complete any ongoing transactions or withdrawals. However, the final decision to proceed with the deletion remains entirely at the User’s discretion.
a. Grace Period
During the grace period, the system will enforce the following security measures:
- All pending orders will be automatically cancelled.
- Any registered API keys will be automatically deactivated or deleted to prevent third-party access.
- All pending withdrawal requests, whether in Crypto Assets or fiat currency, will be automatically cancelled.
- Users may still recover their accounts by logging in with valid credentials during this period.
b. After the Grace Period
After the thirty-day period, the account will be permanently deleted. Once deletion takes effect:
- The account can no longer be accessed or recovered.
- All remaining data, assets, and transaction history will be deleted in accordance with Indodax’s data retention policy and applicable laws.
c. Account Recovery
During the grace period, Users may cancel the deletion request by logging in with their registered credentials (email and password). The system will automatically detect the account’s status and redirect the User to the recovery confirmation page.
Upon confirmation, the account will be fully reactivated with all data and transaction history intact prior to the deletion request.
However, any system-cancelled transactions will remain void and cannot be reinstated.
2. Deletion by Indodax’s Decision
Indodax reserves the right to delete, suspend, or permanently terminate a User Account at its sole and reasonable discretion if internal assessment indicates a violation of these Terms, applicable laws, or compliance requirements. This authority is exercised based on prudential principles and with due consideration of the protection of Indodax’s legal interests, operational integrity, and the broader safety of the User community.
Account deletion may be carried out under, but not limited to, the following circumstances:
- The User is found to have used falsified identity, forged documents, another person’s identity, or provided inaccurate information during the registration or verification process;
- There is a final and binding court decision declaring the User guilty of a criminal offense, including but not limited to fraud, money laundering, terrorism financing, or cybercrime;
- The User commits a material or repeated violation of these Terms after prior warnings;
- The Account has been designated as inactive in accordance with the provisions on Inactive Accounts; or
- Based on internal risk assessment, the Account’s activities are reasonably suspected to pose legal, compliance, reputational, or operational risks to the Indodax ecosystem.
Indodax will proceed with account deletion only after confirming that all of the User’s obligations have been fulfilled, unless restricted by regulatory instructions or official orders from competent authorities.
3. Consequences
Upon deletion, all rights of the User to access, use, or perform any transactions on the Indodax Platform shall terminate permanently.
Any remaining funds or Crypto Assets belonging to the User will be returned after all obligations have been settled, subject to the absence of legal restrictions, disputes, regulatory holds, or ongoing investigation requests.
Indodax retains the right to temporarily withhold part or all of the User’s funds or Crypto Assets, based on:
- Instructions from regulators, law enforcement agencies, or supervisory bodies, or
- Internal assessments indicating potential violations, data inconsistencies, criminal acts, or suspicious transactions;
- until a final determination or legal resolution is reached.
All deletion and return processes are carried out while maintaining compliance with data retention, transaction audit trail, and reporting obligations under applicable laws and regulations.
G. Non-KYC Accounts
1. Users are required to complete identity verification (Know Your Customer or KYC) in accordance with Indodax’s internal procedures and applicable regulations.
2. Indodax may temporarily freeze accounts that have not completed the KYC process, including those containing funds or Crypto Assets.
3. Such suspension is conducted based on prudential principles and compliance with the AML CFT CPFT program as regulated under Indodax’s internal KYC Policy.
4. Users will receive official notification regarding the account freeze and may restore access by completing the KYC process as required.
H. Inactive Accounts
1. An account will be considered inactive if one or more of the following conditions apply:
- The User has not completed KYC verification.
- No login activity occurs for twenty-four (24) consecutive months.
- No transaction activity of any kind occurs within the same period.
2. Indodax reserves the right to deactivate inactive accounts in accordance with its internal policy and applicable regulations.
I. Fund Retention During Investigation
1. Indodax reserves the right to temporarily hold funds or assets in an account if:
- There are indications of suspicious transactions, fraud, or criminal activity.
- There is a request from regulators or law enforcement authorities.
- There is an ongoing dispute or third-party claim requiring investigation.
- There is an internal compliance review related to AML CFT.
2. During the retention period, the User cannot use or withdraw the affected funds or assets until the investigation is concluded.
3. Funds or assets will be released once the process is completed, provided that no legal restrictions or regulatory orders remain in effect.
J. Fund Freezing Due to Technical Force Majeure
1. Users acknowledge that access may be disrupted due to technical circumstances beyond Indodax’s control, including network failures, cyberattacks, emergency maintenance, system damage, or other force majeure events.
2. In such cases, Indodax has the right to temporarily freeze part or all services, including login access, transactions, deposits, and withdrawals, to protect User assets, operational stability, and system integrity.
3. Users understand that such freezing is a legitimate protective measure and does not constitute grounds for compensation, provided that Indodax acts in good faith and takes reasonable mitigation steps.
4. Service restoration will be carried out as soon as technically feasible, and Indodax may issue an official notice to Users through its communication channels when necessary.
TRANSACTIONS
Transactions form the core of Crypto Asset trading activities on the Indodax Platform. All transactions are carried out electronically through systems operated, monitored, and maintained by Indodax, prioritizing transparency, security, and compliance with applicable laws and regulations.
Indodax acts as a trading platform operator that facilitates transactions between Users, without acting as a seller or buyer of any Crypto Asset. Every transaction recorded in the system is considered valid, final, and binding, provided it is conducted in accordance with the provisions of these Terms and Conditions. Users are encouraged to understand all trading mechanisms, including applicable fees, risks, and limitations, before conducting any transaction.
The provisions in this section are designed to ensure that every transaction process runs in a fair, orderly, and accountable manner in line with industry standards and Indonesian regulatory frameworks.
A. General
1. All transactions on the Indodax Platform may only be carried out by Verified Users who have successfully completed the Know Your Customer (KYC) process.
2. Users must ensure the availability of funds or Crypto Assets before placing any transaction and understand that each instruction becomes final once confirmed by the system.
3. Transactions successfully recorded in the Indodax system are deemed valid, binding, and the full responsibility of the User.
B. Crypto Asset Trading (Buy/Sell)
1. Users may conduct buy or sell transactions using either market order or limit order mechanisms as provided on the Platform.
2. The price of Crypto Assets is determined transparently through market mechanisms (supply and demand) and may change at any time without prior notice.
3. Transactions that have been confirmed cannot be cancelled by the User unless there is verified evidence of a system error or technical issue caused by Indodax.
4. Indodax reserves the right to delay, reject, or cancel transactions if there are indications of a violation of these Terms, market manipulation, technical error, or an order from competent authorities.
C. Deposits (Fiat and Crypto Assets)
1. Rupiah deposits can only be made through a bank account registered under the User’s verified name.
2. A Crypto Asset deposit will only be recognized as valid after receiving the required number of confirmations on the blockchain network in accordance with Indodax’s security standards.
3. Any error in transfer, including sending to the wrong wallet address, using an incorrect blockchain network, or omitting the required memo/tag, is the sole responsibility of the User.
4. Indodax reserves the right to reject, delay, or return funds originating from unauthorized or unlawful sources, or from third parties with no legal relationship to the User.
D. Withdrawals (Fiat and Crypto Assets)
1. Rupiah withdrawals can only be made to bank accounts bearing the same name as the Verified User.
2. Crypto Asset withdrawals can only be made to valid external wallet addresses belonging to the User.
3. In cases where the recipient’s identity differs from the registered User data, Indodax will conduct additional verification in accordance with the Travel Rule principle.
4. Indodax reserves the right to delay or reject withdrawal requests if suspicious transactions, disputes, regulatory orders, or technical issues that may endanger the system or Users are detected.
E. Fee and Taxes
1. Every transaction may be subject to fees as determined by Indodax and announced through official communication channels.
2. The amount of fees and applicable deductions may change from time to time in accordance with Indodax’s policies and prevailing laws.
3. Users are responsible for any tax obligations arising from their Crypto Asset trading activities.
4. Indodax may withhold or collect taxes as required under the taxation laws of the Republic of Indonesia.
F. Transaction Limits
1. Indodax may establish minimum and maximum limits for transaction values, deposits, or withdrawals as part of its risk management policies and the implementation of Anti-Money Laundering, Counter-Terrorism Financing, and Counter-Proliferation Financing principles (AML CFT CPFT).
2. Such limits may vary depending on the type of Crypto Asset, verification level, or User risk profile.
3. Information on transaction limits will be communicated transparently through the Indodax Platform or other official communication channels.
G. Transaction Security
1. Indodax applies industry-standard security layers, including encryption, two-factor authentication (2FA), and real-time activity monitoring.
2. Users must maintain the confidentiality of their security credentials such as application PIN, one-time passwords (OTP), and biometric authentication, and comply with all security procedures set by Indodax.
3. Indodax may delay or temporarily suspend transactions for additional verification if high-risk activity or potential threats to system security are detected.
H. Suspicious Transactions
1. Indodax reserves the right to delay, cancel, or report transactions that are suspected to be suspicious or unlawful.
2. Funds or Crypto Assets involved in such transactions may be temporarily frozen until the investigation is completed or an official instruction from authorities is issued.
3. Indodax has a legal obligation to report suspicious transactions to the relevant authorities without the requirement to notify the User.
4. These measures are taken in line with prudential principles and legal obligations under the AML CFT CPFT framework.
I. AML, CFT, and CPFT Compliance
1. Indodax consistently implements the principles of Anti-Money Laundering, Counter-Terrorism Financing, and Counter-Proliferation Financing of Weapons of Mass Destruction.
2. In implementing these principles, Indodax applies the Travel Rule, which requires the collection and transmission of sender and recipient information in Crypto Asset transfers exceeding the threshold set by the regulator.
3. Indodax also conducts Know Your Transaction (KYT) procedures by continuously monitoring transaction patterns and characteristics to detect unusual activities.
4. Indodax may request additional information regarding the source of funds, transaction purpose, or supporting documents for verification and reporting purposes.
5. Failure by the User to fulfill these obligations may result in service restrictions, transaction freezes, or account closure in accordance with applicable laws.
J. Market Abuse Prevention
1. Users are prohibited from engaging in any form of market abuse, including but not limited to price manipulation, insider trading, wash trading, pump and dump, or any other form of market distortion.
2. Indodax maintains surveillance systems and internal policies to detect and prevent market abuse.
3. If violations are detected, Indodax reserves the right to investigate, cancel transactions, freeze funds, deactivate accounts, and/or report the User to competent authorities.
4. These measures are taken to ensure a healthy, transparent, and fair trading ecosystem in accordance with sound market conduct principles.
COMPLAINTS SERVICE
As part of Indodax’s commitment to transparency and user protection, Indodax provides a Complaints Service that Users may use to submit inquiries, complaints, or issues related to their use of the Platform. This is an official channel managed by Indodax to ensure that every User report is recorded, verified, and handled proportionately in accordance with applicable laws and service standards in the crypto asset trading industry. Through this mechanism, Indodax seeks to balance the User’s right to fair resolution with Indodax’s obligation to ensure that each case is handled objectively, accurately, and in line with sound governance principles.
Users are encouraged to provide accurate and complete information and documents so that case handling can proceed effectively and to the point.
A. General
1. Indodax provides a Complaints Service as a form of commitment to maintain public trust and to offer adequate legal protection for all Users.
2. Through this service, Users may submit questions, complaints, or issues arising from their use of the Indodax Platform, including matters related to services, transactions, or other technical aspects.
3. Each complaint is handled with due regard to transparency, prudence, and fair resolution in accordance with applicable laws and regulations.
B. Complaint Channels and Submission
1. Users may submit complaints through Indodax’s official channels, including:
- The Complaints feature on the Indodax Platform, website or application,
- Indodax’s official Customer Service email,
- Official contact numbers or other communication channels designated by Indodax.
2. Each complaint must include sufficient data, including but not limited to the User’s identity, a chronology of the issue, supporting evidence, and the transaction number where relevant.
3. Indodax may conduct an initial validation of completeness and may decline or postpone handling if the information provided is insufficient.
C. Handling of Complaints
1. Indodax will record, verify, and follow up on every complaint received in a professional, objective, and proportionate manner based on the complexity of the issue.
2. Indodax may request additional information or documents from the User to ensure accuracy and to expedite resolution.
3. Complaints will be resolved in accordance with Indodax’s Complaints Handling Standard and applicable regulations, including those issued by OJK and relevant Self-Regulatory Organizations.
4. The outcome of the complaint handling will be communicated to the User through the same official channel used for submission, or through another medium agreed upon by the User.
D. User Responsibilities
1. The User must provide true, complete, and accountable information and documents when submitting a complaint.
2. Indodax is released from any claim, demand, or compensation where a complaint is based on information that is false, misleading, incomplete, or not submitted through official mechanisms.
3. The User is expected to act in good faith and cooperate throughout the handling process so that resolution can be achieved promptly, effectively, and proportionately.
REPRESENTATIONS, WARRANTIES, AND PROHIBITONS
This section governs the legal foundation of the relationship between the User and Indodax in using the Platform. Each User must provide accurate information, maintain data integrity, and use Indodax’s services responsibly in accordance with applicable laws.
These provisions are designed to ensure that all activities on the Indodax Platform adhere to principles of compliance, prudence, and protection of the crypto-asset trading ecosystem. Through the representations and warranties made herein, the User reaffirms their commitment to transact in good faith and to respect the rights and interests of others. Indodax reserves the right to take necessary actions upon identifying any violation of these provisions, including suspension, restriction, or reporting to competent authorities.
This section serves as the ethical and compliance foundation that must be upheld by every User engaging on the Indodax Platform.
A. User Representations
1. The User represents that all information, data, and documents provided to Indodax are true, complete, accurate, and accountable.
2. The User represents that all funds or Crypto Assets used in transactions originate from legitimate sources and are not derived from criminal activities.
3. The User represents that all activities carried out through the Indodax Platform are made voluntarily, consciously, and responsibly, without coercion, pressure, or representation by any other party unless expressly approved in writing by Indodax.
4. The User acknowledges that the use of Indodax’s services is subject to applicable laws and regulations, including those issued by OJK and Self-Regulatory Organizations (SROs) governing digital financial asset trading.
B. User Warranties
1. The User warrants to maintain the confidentiality of their account credentials, including passwords, PINs, OTP codes, and any other security devices used to access the Platform.
2. The User warrants that all transactions, withdrawals, and asset storage activities are conducted lawfully, without violating any laws, and that the Indodax Platform will not be used for unlawful purposes.
3. The User warrants that the Indodax Platform will be used fairly, in accordance with these Terms and Conditions, Indodax’s internal policies, and prudent trading principles.
4. The User warrants that all communications and documents submitted to Indodax do not contain false or misleading information and agrees to update their data when changes occur.
C. User Prohibitions
1. Users are prohibited from using the Platform for any criminal or unlawful activity, including but not limited to money laundering, terrorism financing, fraud, gambling, or any other illegal act.
2. Users are prohibited from engaging in market manipulation of any kind, including insider trading, wash trading, pump and dump, or any other form of market distortion.
3. Users are prohibited from misusing, hacking, interfering with, or attempting to gain unauthorized access to Indodax’s systems, data, accounts, or technological infrastructure, as well as those of other Users.
4. Users are prohibited from using fake identities, invalid documents, or submitting misleading information during registration, verification, or transaction processes.
5. Users are prohibited from transferring, selling, or lending their Indodax account to any third party without Indodax’s prior written approval.
D. Indodax’s Rights in Case of Violation
1. Indodax reserves the right to suspend, restrict, or terminate a User’s account if there are indications of a violation of the representations, warranties, or prohibitions set out in this section.
2. Indodax reserves the right to freeze funds or related Crypto Assets, cancel transactions, and/or report the User to competent authorities if such violations are associated with criminal activity or breaches of applicable laws.
3. Indodax may conduct an internal investigation into alleged violations and has the right to hold funds or Crypto Assets until the clarification process is completed in accordance with applicable procedures.
4. Any losses arising from a violation of this section are the sole responsibility of the User, without prejudice to Indodax’s right to seek compensation or pursue other legal remedies as necessary.
LIMITATIONS AND SCOPE OF LIABILITY
These provisions define the extent of Indodax’s roles and responsibilities in providing its services, including conditions that are beyond the reasonable control of its systems. The objective is to provide clarity to Users regarding Indodax’s scope of responsibility and the circumstances under which Indodax cannot be held liable, provided that it has acted in good faith and reasonably.
A. Understanding the Risks of Crypto Asset Trading
1. The User understands and agrees that trading Crypto Assets carries a high level of risk due to significant price volatility, which can change rapidly within a short period. Potential high returns are always accompanied by proportional risks of loss. Therefore, every trading decision must be made with careful consideration and a proper understanding of the characteristics of the traded asset.
2. Indodax makes no guarantees or representations regarding profits, investment returns, or price stability of any transaction conducted by the User. All decisions to buy, sell, or trade Crypto Assets are made independently by the User, and any resulting losses are the User’s full responsibility.
3. Users are encouraged to use their own lawful funds and to avoid using borrowed or essential funds in order to prevent adverse financial consequences from potential investment losses.
4. Users are advised to conduct independent research and analysis before making trading decisions, including understanding the technology, utility, liquidity, and inherent risks of each traded Crypto Asset.
B. Service Limitations and Technical Disruptions
1. Indodax consistently strives to maintain service availability and system stability through reasonable technical and operational measures. However, Indodax is not liable for delays, failures, or service interruptions caused by circumstances beyond its reasonable control. Such circumstances may include network disruptions, power outages, third-party system failures, cyberattacks, government actions, natural disasters, or other force majeure events.
2. In such circumstances, Indodax may temporarily restrict, suspend, or terminate part or all of its services, including account access, transaction features, and withdrawal facilities, to safeguard system security, protect User data, and preserve the integrity of the trading ecosystem.
3. Services will be restored once conditions allow, and Indodax shall not be obligated to provide compensation for any losses arising from such disruptions.
4. Indodax may notify Users of any disruptions or service restrictions through official communication channels, insofar as it is practicable and not contrary to applicable laws or regulatory policies.
C. Indodax’s Limited Liability
1. Indodax is committed to maintaining continuous system security, operational stability, and service reliability in accordance with industry standards and prudential principles. However, Indodax cannot guarantee that all risks can be entirely eliminated. Therefore, Indodax is not liable for losses arising from User errors or negligence in using the services, including but not limited to sending to incorrect wallet addresses, choosing the wrong blockchain network, failing to include required memos or tags, or failing to protect passwords, PINs, or OTP codes.
2. Indodax is not liable for any losses, asset misuse, or unauthorized access caused by third-party actions resulting from the User’s negligence in securing their account, device, or credentials.
3. Indodax shall not be held responsible for indirect losses, loss of profit, loss of data, loss of opportunity, or any consequential damages suffered by the User as a result of using the Platform, provided that Indodax has acted in good faith, in accordance with its internal policies, and under applicable laws.
D. Phishing, Social Engineering, and Fraudulent Schemes
1. Users acknowledge that in the digital ecosystem, there are cybersecurity risks such as phishing, social engineering, and other fraudulent schemes carried out by unauthorized parties impersonating Indodax. These may appear as fake websites, counterfeit applications, text messages, emails, or phone calls claiming to be from Indodax.
2. Indodax emphasizes that all official communications are made only through verified channels, namely the official website at https://indodax.com and the Indodax mobile application available on official app stores. Indodax never requests passwords, PINs, OTP codes, seed phrases, or other confidential information outside of these channels.
3. Users must remain vigilant in digital interactions and ensure that all access and communication are made only through Indodax’s official channels. Any losses resulting from the User’s negligence in protecting personal data, including responding to impersonators, are entirely the User’s responsibility.
4. Indodax is released from all claims, demands, or compensation arising from phishing, social engineering, or similar fraudulent activities conducted by third parties beyond Indodax’s control.
E. Information and Content on the Platform
1. All information provided on the Indodax Platform, including prices, charts, market data, news, analyses, or educational materials, is presented for informational and educational purposes only and may change at any time in accordance with market conditions or Indodax policies.
2. Such information does not constitute investment recommendations, financial advice, legal advice, or tax guidance and should not be relied upon as the sole basis for making trading decisions.
3. Users are expected to conduct independent research and analysis, taking into account their risk profile and financial capacity, before engaging in any trading activity.
F. Third-Party Services
1. The Indodax Platform may be connected to or integrated with services, systems, or products provided by third parties, such as blockchain networks, banking institutions, payment service providers, or technology partners.
2. Indodax is not liable for disruptions, delays, errors, or service failures originating from third parties, including their policies or actions that are beyond Indodax’s control.
3. The use of third-party services is subject to the terms and conditions established by each service provider. Users are fully responsible for their decision to use such third-party services and any consequences arising from them.
G. Limitation of Liability
By using the Indodax Platform, the User acknowledges and agrees that Indodax, along with its directors, commissioners, employees, and affiliates, shall not be held liable for any losses, claims, or demands arising from the inherent risks of Crypto Asset trading or the use of Indodax’s services, provided that Indodax has performed its obligations in good faith, professionally, and in compliance with these Terms and applicable laws and regulations.
PERSONAL DATA PROTECTION AND INFORMATION CONFIDENTIALITY
Indodax is committed to maintaining the confidentiality and security of every User’s Personal Data. All information management is conducted transparently, prudently, and in accordance with applicable laws and regulations, including the principles of personal data protection enforced in Indonesia.
This section outlines how Indodax manages, stores, and protects User data across all service activities, and ensures that every process is carried out solely for legitimate operational purposes while respecting Users’ rights fairly and responsibly.
1. Indodax is committed to protecting the confidentiality, integrity, and security of all Personal Data obtained in the course of service delivery. Data management is performed carefully, transparently, and responsibly in compliance with applicable Indonesian laws, including Law No. 27 of 2022 on Personal Data Protection, as well as relevant regulations issued by OJK governing digital financial asset trading.
2. Users’ Personal Data is used only for lawful, proportional, and service-related purposes consistent with Indodax’s operational objectives, including fulfillment of legal obligations, prevention of criminal activity, service quality improvement, and the implementation of Know Your Customer (KYC) and Anti-Money Laundering / Counter-Terrorism Financing (AML CFT) principles.
3. Indodax implements adequate technical and organizational security measures to prevent unauthorized access, data loss, or misuse of Users’ personal information—whether by internal or external parties.
4. Further details on the categories of Personal Data collected, processing purposes, storage mechanisms, disclosure procedures, and Users’ rights to access, rectify, and erase their data are set out in Indodax’s Privacy Policy, which forms an integral part of these Terms and Conditions and can be accessed at https://indodax.com/privacy-policy.
5. By using the Indodax Platform, the User acknowledges that they have read, understood, and agreed to the Privacy Policy, and hereby consent to the collection, storage, processing, and disclosure of their Personal Data in accordance with applicable laws and regulations.
INTELLECTUAL PROPERTY RIGHTS
This section governs the ownership, use, and protection of intellectual property rights related to the Indodax Platform. All elements within the system, including its technology, design, and content, constitute legally protected works and assets.
Users are expected to use the Platform while respecting the intellectual property rights owned by Indodax and its official partners.
A. Ownership Rights
1. All intellectual property rights attached to the Indodax Platform, including but not limited to software, source code, design, logo, trademark, domain name, user interface, content, data, documentation, as well as all supporting features and technologies, are the lawful property of PT Indodax Nasional Indonesia and/or third parties officially partnered with Indodax.
2. Such rights are protected under the laws of the Republic of Indonesia and applicable international intellectual property laws.
B. User Use and Access
1. Users are granted a limited, non-exclusive, and non-transferable right to access and use the Indodax Platform solely for personal purposes and in accordance with these Terms and Conditions.
2. Users are prohibited from reproducing, modifying, distributing, copying, commercializing, or otherwise exploiting any part of the Platform without Indodax’s prior written approval.
C. User-Generated Content
1. When a User uploads, transmits, or shares any content through the Indodax Platform (including but not limited to reviews, feedback, suggestions, or other materials), the User hereby grants Indodax a non-exclusive, royalty-free, worldwide license to store, reproduce, adapt, publish, display, and/or otherwise use such content insofar as necessary for Indodax’s operational and service development purposes.
2. The User is fully responsible for the authenticity and legality of any content created or shared through the Platform and warrants that such content does not infringe upon the intellectual property, privacy, or other rights of any party.
3. Indodax reserves the right to reject, remove, or restrict any content deemed to violate laws, internal policies, or ethical principles, while upholding proportionality and legitimate legal interests.
D. Protection and Enforcement
1. Indodax reserves the right to pursue legal, administrative, or preventive actions against any party that directly or indirectly infringes, imitates, or unlawfully uses Indodax’s intellectual property.
2. Users must respect all intellectual property rights owned by Indodax and its third-party partners and must not use the Platform in any way that could cause infringement or harm to such rights.
3. Indodax may cooperate with law enforcement or competent authorities to enforce its intellectual property rights if any indication of violation is found.
E. Limitation of Liability
1. Indodax shall not be held liable for any intellectual property infringement committed by Users or third parties who gain access to a User’s account, whether with or without authorization.
2. The User hereby releases Indodax, its directors, commissioners, employees, and affiliates from all claims, demands, or legal proceedings arising from User-generated content or actions that infringe upon the rights of others.
3. In the event of a reported or alleged infringement, Indodax reserves the right to temporarily suspend or remove the relevant content, restrict account access, or take other corrective measures in accordance with internal policy and applicable law.
DEFAULT OR BREACH
A default or breach occurs when a User fails to fulfill their obligations as stipulated in these Terms and Conditions for the use of the Indodax Platform.
This clause is intended to provide clarity on what constitutes a violation, the possible consequences, and the measures that Indodax may take to maintain system security and protect the interests of all Users fairly and proportionately.
By understanding these provisions, Users are expected to use Indodax’s services responsibly and in accordance with applicable laws.
A. Definition
1. A User is considered to be in default / breach of obligation if they fail to fulfill any obligations set out in these Terms and Conditions.
2. Such breaches include, but are not limited to:
- Providing false, incomplete, or misleading information, statements, or documents.
- Using an Indodax account or service for purposes contrary to law, internal policies, or regulatory requirements.
- Failing to maintain the confidentiality of account credentials such as passwords, PINs, or OTP codes, resulting in unauthorized access.
- Violating any provisions under the Representations, Warranties, and Prohibitions section.
B. Consequences of Breach
1. In the event of a breach, Indodax, acting with fairness and proportionality, reserves the right to:
- Suspend, restrict, or permanently close the User’s account.
- Temporarily withhold funds or related Crypto Assets until the matter is fully resolved.
- Cancel or adjust transactions found to violate these Terms or applicable laws.
- Conduct internal investigations and request clarification from the User.
- Report suspected violations to competent authorities in accordance with applicable regulations.
2. The above measures do not preclude Indodax’s right to claim compensation if the User’s breach results in financial loss or reputational damage to Indodax or other parties.
C. User Responsibility
1. The User bears full responsibility for any losses, costs, or legal consequences arising from negligence, violations, or misuse of their account.
2. The User shall indemnify and hold harmless Indodax, its directors, commissioners, employees, and/or affiliates against any losses arising from the User’s actions or negligence, including legal fees, penalties, and third-party claims.
D. Material Breach
1. A User shall be deemed to have committed a material breach if they:
- Commit a serious violation of these Terms or applicable law.
- Repeat a violation after receiving a formal warning from Indodax.
- Engage in conduct that threatens system stability, harms other Users, or creates legal risk for Indodax.
2. In the event of a material breach, Indodax reserves the right to permanently terminate its service relationship with the User, including account and asset blocking.
E. Misuse of Compromised Tokens or Assets
1. Users are prohibited from trading, introducing, or facilitating transactions involving Crypto Assets known or reasonably suspected to be compromised, including assets obtained through hacking, market manipulation, exploits, or tokens with technical vulnerabilities that could jeopardize market integrity.
2. If Indodax identifies indications that a traded Crypto Asset is compromised, it reserves the right to suspend, cancel, or adjust related transactions; conduct internal investigations; and temporarily freeze associated funds or assets during the review process.
3. Bona fide (good-faith) Users may be granted reasonable protection under Indodax’s policies, without prejudice to the liability of proven offenders.
4. Any User found to be a perpetrator shall be deemed to have committed a material breach and may be subject to sanctions, including permanent account blocking, access termination, and compensation claims as provided by law.
F. Market Manipulation
1. Users are strictly prohibited from engaging in any form of market manipulation intended to deceive or create a false impression of market activity, including but not limited to:
- Wash Trading, which creates artificial trading volume through fictitious transactions;
- Pump and Dump, which artificially inflates the price of a Crypto Asset for unlawful profit;
- Insider Trading, which involves trading based on undisclosed material information;
- Spoofing/Layering, which involves placing fake orders without the intention to execute them;
- Front-Running, which involves executing trades ahead of another User’s order or using non-public transaction information.
2. Indodax reserves the right to cancel transactions, suspend or close User accounts, hold related funds or assets for investigation purposes, and report such conduct to authorities such as OJK, PPATK, or the Indonesian National Police.
3. Users found to have engaged in market manipulation shall be deemed to have committed a material breach and will be fully liable for any losses caused to Indodax or other Users.
G. Residual Clause (Catch-All Clause)
Any other conduct similar in nature to the foregoing provisions, or any act that harms other Users, jeopardizes system integrity, or violates applicable laws, shall be deemed a breach. Indodax reserves the right to take appropriate action in accordance with its authority under these Terms and applicable regulations.
FORCE MAJEURE
Force majeure refers to any event or circumstance beyond the reasonable control of Indodax that may affect the operation or continuity of its services, whether temporarily or permanently.
This clause is intended to clarify that, in situations such as natural disasters, system failures, government actions, or other unforeseen technical events, Indodax has the right to take necessary measures to maintain system stability and protect Users’ interests.
Through this provision, Indodax reaffirms its commitment to act in good faith, proportionately, and transparently when responding to emergencies beyond the company’s control.
A. Definition of Force Majeure
1. Force majeure refers to any situation or event beyond the reasonable control of Indodax that directly or indirectly disrupts part or all of the services, systems, or User access to the Indodax Platform.
2. Such circumstances include, but are not limited to:
- Natural disasters such as earthquakes, floods, tsunamis, fires, storms, or lightning.
- Epidemics, pandemics, or public health emergencies.
- Strikes, riots, civil unrest, wars, sabotage, or acts of terrorism.
- Power outages, telecommunication network failures, internet infrastructure disruptions, or technological system malfunctions.
- Government policies, regulations, directives, or actions issued by competent authorities.
- Cyberattacks, failures of third-party systems connected to Indodax’s services, or other urgent technical incidents.
B. Consequences of Force Majeure
In the event of force majeure, Indodax reserves the right to:
1. Postpone, restrict, or suspend part or all of its services to maintain system stability.
2. Take necessary emergency actions to protect the security of the system and Users’ assets.
3. Be exempt from liability for transaction delays, loss of opportunity, or financial losses arising solely from a force majeure event, provided that Indodax has acted in good faith and taken reasonable mitigation measures.
C. Indodax’s Obligations
1. Indodax will make reasonable efforts to restore services as soon as possible once the force majeure event has ended.
2. If a significant disruption affects service operations, Indodax will provide official information through verified communication channels such as the official website, application, or Indodax’s official social media.
3. Under certain conditions, Indodax may take preventive action by temporarily suspending services to prevent cascading system impact, while continuing to consider Users’ interests and the integrity of the trading ecosystem.
D. User Rights
1. Users may submit claims or complaints for losses suffered during a force majeure event, provided that such claims are not directly related to the cause of the force majeure itself.
2. Indodax is released from any compensation obligation if losses or transaction delays occur solely as a result of the force majeure and not due to Indodax’s negligence.
3. Users understand that a force majeure event does not eliminate or defer legal obligations that have already arisen, including but not limited to tax obligations, settlement of transactions successfully recorded on the blockchain, or other binding legal duties.
GOVERNING LAW AND DISPUTE RESOLUTION
All activities conducted through the Indodax Platform are based on the laws of the Republic of Indonesia and adhere to the principles of fairness and legal certainty.
This section provides clarity on the legal framework governing the relationship between the User and Indodax, as well as the mechanisms for resolving disagreements or disputes that may arise in the future.
Indodax believes that any issue can and should first be resolved through constructive communication and proper resolution mechanisms in accordance with applicable laws and regulations.
A. Governing Law
1. These Terms and Conditions are governed by, construed, and interpreted in accordance with the laws of the Republic of Indonesia.
2. In cases where certain matters are not specifically regulated in these Terms, the relevant provisions under prevailing laws shall apply, including but not limited to those issued by OJK, recognized Self-Regulatory Organizations (SROs), and other competent regulators overseeing digital financial asset trading activities in Indonesia.
3. Indodax remains committed to continuously align the provisions of these Terms with future developments in laws, regulations, and policies issued by relevant authorities.
B. Amicable Resolution
1. In the event of any disagreement, objection, or dispute between the User and Indodax, both parties agree to first seek resolution through amicable discussions based on transparency and good faith.
2. Users may submit complaints or claims through the official complaint-handling mechanism as provided in the section on User Complaints Service.
3. Indodax will address all reports or objections through fair, proportionate, and lawful resolution measures in accordance with applicable regulations.
C. Alternative Dispute Resolution
1. If amicable resolution fails to reach an agreement, the parties may refer the dispute to an Alternative Dispute Resolution Institution (LAPS) in the financial services sector that has been officially recognized by OJK.
2. Indodax will provide clear information to the User regarding the process and procedures for submitting disputes to LAPS in accordance with applicable rules.
3. The decision rendered by LAPS shall be final and binding to the extent that both parties have agreed to such resolution in writing.
D. Court Settlement
1. If the dispute cannot be resolved or is not submitted to LAPS, it shall be settled through the South Jakarta District Court.
2. The selection of such legal domicile does not limit Indodax’s right to initiate legal action, claims, or proceedings in other jurisdictions if deemed necessary for law enforcement or the protection of Indodax’s rights.
3. This provision does not prevent regulators or competent authorities from conducting examinations, supervision, or other actions related to any dispute or legal matter arising under these Terms and Conditions.
FINAL PROVISIONS
This section outlines the concluding provisions that affirm all clauses within these Terms and Conditions form an integrated framework, complementing other internal Indodax policies. The purpose of this section is to ensure legal certainty for Users and to emphasize that any changes, updates, or service implementations are conducted transparently, consistently, and in accordance with prevailing laws and regulations. Indodax is committed to maintaining operational consistency with principles of good governance while ensuring that Users’ rights and obligations remain proportionately protected.
A. Integration of Documents
1. These Terms and Conditions serve as the master terms governing all activities and services on the Indodax Platform.
2. These Terms shall be read and interpreted together with other documents issued by Indodax, including but not limited to:
- The Indodax Privacy Policy
- Specific Terms and Conditions for particular programs or services, such as Staking, Dollar Cost Averaging (DCA), Affiliate Program, and OTC Service
3. In the event of any inconsistency between these Terms and any specific terms, the latter shall prevail to the extent that it expressly governs the relevant program or service and does not contravene applicable law.
4. Indodax may, from time to time, expand or update the list of services that have specific terms in line with business developments, technological advancements, and regulatory requirements.
B. Amandments to the Terms
1. Indodax reserves the right to amend, modify, or update these Terms at any time, whether to comply with legal or regulatory changes or to meet internal operational needs.
2. Any amendment will be announced through Indodax’s official communication channels and will take effect from the date specified in such announcement, unless otherwise stated.
3. Users are encouraged to review the most recent version of these Terms periodically to stay informed about their rights, obligations, and associated risks in using Indodax’s services.
4. By continuing to use the Platform after any amendment takes effect, Users are deemed to have read, understood, and agreed to the updated version of these Terms and all related policies.
C. Severability
1. If any provision of these Terms is held to be invalid, void, or unenforceable under applicable law, such provision shall not affect the validity and enforceability of the remaining provisions.
2. The remaining clauses shall continue to be valid and binding to the fullest extent permitted by law.
D. Continuity of Rights and Obligations
1. The termination of a User’s relationship with Indodax, including account closure, does not extinguish any rights or obligations that have arisen prior to such termination.
2. These obligations include, but are not limited to, the completion of transactions, payment of fees, reporting duties to regulators, and data retention as required by law.
E. Statement of Acceptance
By using the Indodax Platform, the User confirms that they have read, understood, and agreed to all provisions of these Terms and Conditions, as well as all related policies forming an integral part thereof.
Continued use of Indodax’s services constitutes active consent to any lawful updates, amendments, or improvements to these Terms.
F. Publication of the Terms
1. These Terms and Conditions take effect and become binding once announced through Indodax’s official channels, including the website and official application, and form an inseparable part of Indodax’s service policies.
2. Indodax may provide notices of amendments through available communication media such as email, in-app notifications, or public announcements.
3. Acceptance of these Terms is deemed to occur upon the User’s first use of Indodax’s services and will be automatically renewed with each officially announced update.
G. Binding Language
1. These Terms and Conditions are available in both Bahasa Indonesia and English for User convenience.
2. In the event of any discrepancy in interpretation between the two versions, the Bahasa Indonesia version shall prevail.
3. Indodax shall not be held liable for any misinterpretation or misinterpretation arising from the use of unofficial translations.
THESE TERMS AND CONDITIONS OF INDODAX.COM HAVE BEEN PREPARED IN ACCORDANCE WITH THE LAWS AND REGULATIONS OF THE REPUBLIC OF INDONESIA.