How to Contact Indodax Customer Support?
Do you have a complaint, criticism, or suggestion? Contact Indodax’s official customer service directly via phone, email, or social media.
Indodax Official Customer Support Contacts
Email Support: support@indodax.com
Business Development: bizdev@indodax.com
Security Bug Report: vdp@indodax.com
Official Information Channels: https://indodax.info/
Instagram, X, and Facebook: @indodax
Telegram: @indodaxroom
Indodax Call Center:
- Official Customer Support Number: (021) 5065 8888
- Official Indodax Priority Customer Support Number: (021) 5036 8888
For your information, Indodax Customer Support operates 24 hours a day to serve loyal Indodax members via email, live chat, call center, and social media.
However, offline services at branch offices are not available 24/7 but follow regular office hours.
Indodax Office Address
JAKARTA
Millennium Centennial Center, 2nd Floor
Jl. Jend. Sudirman No. Kav 25, RT.4/RW.2, Kuningan, Karet Kuningan, Setia Budi, South Jakarta City, Jakarta Special Capital Region 12920 (https://goo.gl/maps/W2hdfj289UntdGaZ8).
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM WIB.
BALI (New Location)
Jl. Sunset Road No. 100, A-B, Kuta District, Badung Regency, Bali 80361, Indonesia (https://maps.app.goo.gl/yFKdDfkrixS6YPSy5).
Hours: Monday – Saturday, 9:00 AM – 6:00 PM WITA.
Services Available for Indodax Members:
Updating account information on Indodax, such as email address and phone number.
Resolving issues with login failures, account verification, and deposits.
Adjusting daily withdrawal limits for digital assets and fiat currencies.
Free consultation regarding digital assets and blockchain technology.
Receiving assistance for any issues faced by customers.
Additional Requirements to Bring:
Members wishing to access these services must have their original ID card ready.
For identity verification, members must present their E-KTP, KITAS, or passport.
Before buying or selling Bitcoin from their Indodax account, members are required to provide the purpose of the transaction, source of funds, email address, and phone number.
FAQ (Frequently Asked Questions)
Q: What is Indodax Customer Support’s phone number and email address?
A: Indodax Customer Support can be reached at (021) 5065 8888 and (021) 5036 8888, and the official email address is support@indodax.com.
Q: Besides phone calls and email, how else can I contact Indodax Customer Support?
A: There are many ways to reach us. Submit your complaint via direct message on social media (Instagram, X, and Facebook with the username @indodax), the Telegram group @indodaxroom, and Live Chat through the app.
Q: How do I submit a complaint via Telegram?
A: Join the official Telegram group with the username @indodaxroom, then include the hashtag #ask in your message to submit questions or complaints to Customer Support.
Q: Is it true that there is an Indodax WhatsApp number I can contact?
A: Indodax does not offer Customer Support via WhatsApp. If you encounter any issues or have questions, you can contact the numbers listed in this article.
Q: How do I use Indodax’s Live Chat feature?
A: It’s easy. Open the Indodax app, tap the "Account Settings" menu, and then tap "Live Chat". You can read the full tutorial here.
Q: How can I partner with Indodax?
A: Want to partner with us? Send your collaboration ideas to bizdev@indodax.com.
Q: Can I meet with Indodax Customer Support in person?
A: Of course. Please bring your concerns directly to the Indodax office at Millennium Centennial Center, 2nd Floor, South Jakarta, or Jl. Sunset Road No. 100, A-B, Bali.
Disclaimer: Indodax Customer Support never provides official services via WhatsApp. Please be cautious if you receive a WhatsApp message claiming to be from Indodax Customer Support.