If an error notification “Face Derection Fail” appears when you do a face detection test during the unlock activity process on your Indodax account through the Indodax application, please take the following steps first:

• Clear / delete the app cache on the device you are using to access Indodax.
• Please restart the device you are using.
• Make sure your internet network is stable or use another provider that can still run smoothly.
• Login to your Indodax account with another device.
• Make sure that you are already using the latest version of the Indodax application.
• Please reload or relogin.