We would like to remind you that when making a rupiah withdrawal to a bank account, it is very important to ensure that the name of the bank account owner must be the same as the name of your Indodax account owner. This provision is implemented to protect the security and integrity of your transactions. If there is a difference in name between the bank account and Indodax account, the withdrawal will not be processed or canceled from the Indodax side. We recommend that you double check your bank account information before making a withdrawal to avoid these obstacles.

If when you are about to make a rupiah withdrawal but a red writing appears with a sentence that reads “The account owner's name must be the same as the account owner's name”

This is reminder information from the Indodax side to each member before making a rupiah withdrawal transaction. If the name of the account receiving the funds is the same as your Indodax account name, please ignore the sentence and proceed to make a rupiah withdrawal transaction. If you need further assistance or have questions regarding this process, our team is ready to provide the necessary assistance. This policy exists to ensure that every transaction is carried out safely and in accordance with applicable security standards.