Due to the official discontinuation of the Direct BCA payment method on the INDODAX platform, Indonesian Rupiah (IDR) deposit transactions made through this channel can no longer be processed or credited to your INDODAX account balance.

For members who have transferred funds via the Direct BCA method and have not yet received the credit in their account, a full refund will be issued to the original sender's bank account.

Follow-Up Steps & Refund Request

To initiate your refund, please contact the INDODAX Customer Support team. Our representatives will assist you with the necessary verification procedures and inform you of the supporting documentation required to process the request.

INDODAX Customer Support operates 24 hours a day, 7 days a week (24/7) through the following official channels:

• Email: support@indodax.com 

• Call Center: (021) 5065 8888

• Live Chat: Accessible via the INDODAX website, help page, and mobile application