What is “DAX Rewards”?
DAX Rewards is a gamification feature within the INDODAX Mobile App that provides incentives for user loyalty and activity through a point-based system. By participating, users can collect DAX Points from completing various missions and exchange them for exciting rewards.
Who can participate in DAX Rewards?
All INDODAX users with individual accounts, specifically Regular, Priority, and Priority Prime consumers, who have completed their identity verification (KYC) process and agreed to the program terms can participate.
How do I earn DAX Points?
You can earn DAX Points by completing eligible Daily Missions and Additional Missions. Qualifying activities include:
Performing Daily Check-Ins.
Trading crypto assets.
Depositing Rupiah or crypto assets.
Completing extra tasks such as watching INDODAX Academy videos, following official social media accounts, staking, utilizing Routine Investment (DCA), and referring new users.
Note: Available activities and point values are subject to change at any time based on INDODAX's internal policies.
How many DAX Points can I get?
The number of DAX Points you can earn varies depending on the specific activity or mission. For example, you can earn 50-75 points for daily trades or deposits, while daily check-in points increase consecutively over 7 days. To find the exact point value and specific requirements, please check the details listed on the DAX Rewards page.
Where can I see my DAX Points balance?
Your total DAX Points balance is updated automatically in real-time and can be viewed directly on the DAX Rewards page within the INDODAX Mobile App.
When will the DAX Points be added to my account?
DAX Points will be added to your balance automatically right after you successfully fulfill the mission requirements and manually press the "Claim Point" (Klaim Poin) button on the DAX Rewards page.
What happens if I complete a mission but forget to claim the DAX Points?
If you complete a mission but forget to press the "Claim Point" button, the points will be forfeited. For Daily Missions, unclaimed points expire when the system resets at 00:00 WIB the next day. For Additional Missions, points expire once the specific program period ends.
What happens if I miss a day of Daily Check-in?
If you missed 1 day of Check-In, your Streak progress will reset back to Day 1. Make sure to Check-In every day to maintain your Streak.
Do DAX Points have an expiration date?
Yes, all collected DAX Points have a specific validity period and are subject to a mass expiration date determined by INDODAX. Information regarding point validity and the exact expiration date is transparently displayed on the DAX Rewards page. Expired points will be automatically deducted from your balance.
Can I use multiple INDODAX accounts to collect more DAX Points?
No. Each user can only participate using one registered INDODAX account (tied to one email, one phone number, and one physical ID). If INDODAX detects the use of multiple accounts by the same person, your participation status may be revoked.
Can DAX Points be transferred to another account?
No. DAX Points are strictly personal, exclusive to your account, and cannot be transferred, moved, or handed over to another party.
Can DAX Points be cashed out?
No. DAX Points do not hold monetary value, cannot be cashed out, cannot be exchanged for other crypto assets, and cannot be compensated in any form.
How do I redeem my DAX Points for rewards?
You can redeem your points by opening the DAX Rewards page, selecting an available reward (Digital Voucher or Physical Reward), and confirming the transaction. Points will be deducted automatically once the exchange is confirmed.
How will I receive the rewards I have redeemed?
The following terms apply to both direct reward redemptions and DAX Gacha wins:
Digital Rewards (Vouchers): The system will instantly process your redemption and automatically send an official notification to your registered email address. This email will contain your Voucher Code, a link for the Usage Guide, the Validity Period, and the Reward Transaction ID. Please ensure your registered email is active and accessible.
Physical Rewards: The INDODAX team will contact you via your registered email to confirm your preferred receiving method (delivery to your address or direct pick-up at the INDODAX office).
Delivery: You will receive a follow-up email containing the logistics provider's details and the tracking number. (Special Note: The delivery option is not available for physical rewards won through the DAX Gacha event. They must be picked up directly).
Direct Pick-up: You must physically attend the INDODAX Head Office (Jakarta) at the scheduled time and bring your original physical ID (KTP/Passport) that matches your registered account. If you are unable to attend, the pick-up can be delegated to a representative who must bring a formal power of attorney (surat kuasa resmi).
Can physical rewards be shipped outside of Indonesia?
No. The delivery of physical rewards is strictly limited to domestic addresses (within Indonesia). Furthermore, physical rewards won through the DAX Gacha event cannot be shipped at all and must be picked up directly at the INDODAX Head Office in Jakarta.