Please be advised that the process of distributing event prizes on Indodax involves a rigorous verification process. Prize distribution is not always immediate, but we are committed to transparency and timeliness. Prizes are not distributed automatically as soon as the event ends. This ensures that all winners have met all the established terms and conditions and that no member is suspected of cheating. All member data (KYC) has been fully verified and is valid.

Indodax will announce the official list of winners through our official social media channels. You must check this announcement to ensure your name or member ID is listed as a valid winner. Our team will begin processing prize distribution manually. Cashback prizes will be credited directly to your Indodax wallet, or our relevant team will send a form to the email address registered on your Indodax account, attaching the requested information.

Indodax is committed to completing the prize distribution process as quickly as possible. However, the integrity and fairness of the event are our top priorities. If the distribution deadline stated in the event’s terms and conditions has passed and you have not yet received your prize, please contact our support team immediately via email at support@indodax.com, our Call Center at (021) 5065-8888, or the Live Chat feature on the Indodax app and website, and include proof of your participation.