Our Live Chat system is designed to be session-based. If you have previously connected with one of our agents and the conversation session has been declared complete or closed, the system will automatically end the session.

If you later reopen the Live Chat service, you will start a completely new conversation session. The chat history or conversation you had with the Agent in the previous session will not be displayed on your screen. Our system will automatically direct you to another agent who is available at that time, not the same agent from your previous conversation. Therefore, we kindly ask you to briefly inform or recount the details of your complaint, question, or issue to our new agent. Our Customer Support team is always ready to ensure that all your issues are resolved thoroughly.