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What should I do if my digital asset withdrawal has not been received but is marked as successful in my digital asset transaction details on Indodax?

  1. INDODAX
  2. Withdraw Digital Asset
  3. Not Yet Received

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We would like to inform you that the “Successful” status in the Indodax transaction history means that the assets have been transferred to the blockchain wallet or exchange network. Every successful digital asset transaction will have a TX ID or transaction hash. If your digital assets have been successfully transferred but have not yet arrived at the destination address, please do the following:

  • Open the transaction history details on Indodax, then copy the TX ID code listed there.

  • Enter the code into the Blockchain website corresponding to your asset network (e.g., Etherscan for the Ethereum/ERC20 network, or Tronscan for the TRC20 network).

  • If the blockchain status shows “Successful” with a sufficient number of confirmations, it means the funds have arrived at the destination address.

If you have not received the assets, we recommend contacting our support team via Email: support@indodax.com, Call Center: (021) 5065-8888, and the Live Chat feature on the Indodax App and Website for further information.

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