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What should I do if I send digital assets to the wrong username?

  1. INDODAX
  2. Withdraw Digital Asset
  3. Not Yet Received

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Please be informed that it is important to note that all digital asset transactions, including transfers between usernames, are final and cannot be automatically canceled by the system once the status is successful. Once the assets have been transferred to the destination account, the ownership of said assets transfers to the owner of that account. If you send digital assets to the wrong username, we advise you to contact our support service via Email at support@indodax.com, Call Center at (021) 5065-8888, or the Live Chat feature on the Indodax Application and Website for further information.

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