We would like to inform you that if you are unable to disable biometrics on the Indodax app with a notification stating “Biometric Remove Failed,” we recommend that you follow these steps:

• Clear/delete the app cache on the device you use to access Indodax.

• Please restart the device you are using.

• Ensure that your internet connection is stable or use another provider that is still running smoothly.

• Log in to your Indodax account using another device.

• Ensure that you are using the latest version of the Indodax app.

• Please reload or log in again.

For more information on clearing the cache on the Indodax app, please follow the steps listed in the following article: click here

However, if you are still experiencing issues, we can direct you to contact our support team via email at support@indodax.com, our call center at (021) 5065-8888, or the Live Chat feature on the Indodax app and website so that our team can assist you with further troubleshooting.