We understand that sometimes you may encounter problems when making Rupiah deposits using the QRIS payment method. If your transaction fails and your balance is not deducted, it is important to note that this problem does not originate from Indodax.

If your payment fails, there are several possible causes related to your bank or e-wallet, including:

• Insufficient Balance: Make sure you have sufficient balance in your account or e-wallet for the deposit amount.

• Unstable Network: A poor internet connection can disrupt the payment process.

• Bank/E-Wallet Technical Issues: Occasionally, technical disruptions may occur in the banking system or e-wallet provider you are using.

If you experience a failure when making a QRIS payment, the best course of action is to contact your bank or e-wallet provider directly. They have access to your transaction data and can provide more accurate assistance or solutions.

Indodax only acts as an intermediary that provides the QRIS code. Once the code is scanned, the payment process is entirely under the control of your bank or e-wallet.