If you find suspicious activity (unknown and unnatural) in your Indodax account, there is a possibility that someone else is using it without your permission.
Causes of your account can be hacked
Access and login to a phishing website that resembles the official website www.indodax.com.
Passwords are too easy to guess (names, birthdays, sequential numbers, telephone numbers)
Use an unofficial application (non-official) from Indodax.
Use the same e-mail and password between websites.
Store e-mail and password data in an online cloud / drive application.
Does not activate the additional security features (2FA) provided. Example: Authenticator
There is malware that infects your device. Example: Keylogger, Virus.
Indocation of your acciunt is unsafe
Suspicious financial transaction and crypto asset activity (unknown and unnatural) in your transaction history.
Changes to data on the account such as e-mail and mobile phone numbers without your knowledge.
Changes to security settings such as deactivating 2FA without your knowledge.
What to do if you know your account has been hacked
Immediately change the password and activate 2FA Authenticator.
Remove all active APIs in your account.
Delete unknown active service sessions on the security menu on your Indodax account.
You can lock your account via the login confirmation e-mail that was sent and the account will be locked for 24 hours.
Immediately contact the Indodax support team by e-mail at support@indodax.com with their chronology.
How to keep your account more secure
Make sure you log in only at www.indodax.com (not from the phishing website page).
Make a password that uses a unique combination (numbers, uppercase letters, lowercase letters, and symbols).
Install additional security (2FA) like Authenticator.
Make sure all e-mails related to the Indodax account are only from the “@ indodax.com” domain and not others.
Perform periodic checks on the account transaction history.
Be sure to use the official application from Indodax only.
- Android : Indodax App
- iOS : Indodax App
Never use your Indodax account password on other sites.
Bookmark www.indodax.com in the browser to anticipate access to phishing sites.
Update the Operating System and browser regularly.
Change your account password regularly.
Do not use the same password on your email and Indodax account.