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Make Your Indodax Account More Secure

  1. INDODAX
  2. Akun
  3. Security

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If you find suspicious activity (unknown and unnatural) in your Indodax account, there is a possibility that someone else is using it without your permission.

Causes of your account can be hacked

  • Access and login to a phishing website that resembles the official website www.indodax.com.
  • Passwords are too easy to guess (names, birthdays, sequential numbers, telephone numbers)
  • Use an unofficial application (non-official) from Indodax.
  • Use the same e-mail and password between websites.
  • Store e-mail and password data in an online cloud / drive application.
  • Does not activate the additional security features (2FA) provided. Example: Google Authenticator
  • There is malware that infects your device. Example: Keylogger, Virus.

Indocation of your acciunt is unsafe

  • Suspicious financial transaction and crypto asset activity (unknown and unnatural) in your transaction history.
  • Changes to data on the account such as e-mail and mobile phone numbers without your knowledge.
  • Changes to security settings such as deactivating 2FA without your knowledge.

What to do if you know your account has been hacked

  • Immediately change the password and activate 2FA Google Authenticator.
  • Remove all active APIs in your account.
  • Delete unknown active service sessions on the security menu on your Indodax account.
  • You can lock your account via the login confirmation e-mail that was sent and the account will be locked for 24 hours.
  • Immediately contact the Indodax support team by e-mail at support@indodax.com with their chronology.

How to keep your account more secure

  • Make sure you log in only at www.indodax.com (not from the phishing website page).
  • Make a password that uses a unique combination (numbers, uppercase letters, lowercase letters, and symbols).
  • Install additional security (2FA) like Google Authenticator.
  • Make sure all e-mails related to the Indodax account are only from the “@ indodax.com” domain and not others.
  • Perform periodic checks on the account transaction history.
  • Be sure to use the official application from Indodax only.

- Android : Indodax App

- iOS : Indodax App

  • Never use your Indodax account password on other sites.
  • Bookmark www.indodax.com in the browser to anticipate access to phishing sites.
  • Update the Operating System and browser regularly.
  • Change your account password regularly.
  • Do not use the same password on your email and Indodax account.

    Articles in this section

  • Obstacles when disabling the biometric feature on the Indodax application
  • Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
  • Is it possible to change the address of residence through the Application?
  • Do we have to empty all assets in the Indodax account when deleting an account?
  • How do I deactivate Google Authenticator in my Indodax account if the registered phone number is no longer active?
  • I have trouble logging into my account from the application because my fingerprint is not read, what should I do?
  • Why can't I submit data changes through the Website with a failed “File is empty” notification?
  • Why do we need to use Google Authenticator?
  • Why can't I do the Unlock Activity process due to Face Detection Service Failure?
  • What must be considered when changing the password on the Indodax account?

Related articles

  • How to contact Indodax?
  • How to activate Google Authenticator to improve my account's security?
  • Terms and Conditions
  • I can't log in to my account on Indodax.com. What should I do?
  • How to Create INDODAX Account

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