If you find suspicious activity (unknown and unnatural) in your Indodax account, there is a possibility that someone else is using it without your permission.

Causes of your account can be hacked

• Access and login to a phishing website that resembles the official website www.indodax.com.
• Passwords are too easy to guess (names, birthdays, sequential numbers, telephone numbers)
• Use an unofficial application (non-official) from Indodax.
• Use the same e-mail and password between websites.
• Store e-mail and password data in an online cloud / drive application.
• Does not activate the additional security features (2FA) provided. Example: Google Authenticator
• There is malware that infects your device. Example: Keylogger, Virus.

Indocation of your acciunt is unsafe

• Suspicious financial transaction and crypto asset activity (unknown and unnatural) in your transaction history.
• Changes to data on the account such as e-mail and mobile phone numbers without your knowledge.
• Changes to security settings such as deactivating 2FA without your knowledge.

What to do if you know your account has been hacked

• Immediately change the password and activate 2FA Google Authenticator.
• Remove all active APIs in your account.
• Delete unknown active service sessions on the security menu on your Indodax account.
• You can lock your account via the login confirmation e-mail that was sent and the account will be locked for 24 hours.
• Immediately contact the Indodax support team by e-mail at support@indodax.com with their chronology.

How to keep your account more secure

• Make sure you log in only at www.indodax.com (not from the phishing website page).
• Make a password that uses a unique combination (numbers, uppercase letters, lowercase letters, and symbols).
• Install additional security (2FA) like Google Authenticator.
• Make sure all e-mails related to the Indodax account are only from the “@ indodax.com” domain and not others.
• Perform periodic checks on the account transaction history.
• Be sure to use the official application from Indodax only.

- Android : Indodax App

- iOS : Indodax App

• Never use your Indodax account password on other sites.
• Bookmark www.indodax.com in the browser to anticipate access to phishing sites.
• Update the Operating System and browser regularly.
• Change your account password regularly.
• Do not use the same password on your email and Indodax account.