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Why did I get a notification that my ticket reporting via email will be closed?

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If you get a notification stating that your ticket reporting via email will be closed soon, please check your email inbox for the history of conversations you have had with our team. If your complaint has been resolved, please disregard the notification. However, if your complaint has not been resolved because you have not replied back to the previous email from our team, please complete the required data to continue your complaint. The ticket reporting closure notification appears because you did not reply to our previous email until the 3-day grace period.

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