If you experience problems with rupiah deposits made to BCA Indodax accounts, where the name of the account that deposited the funds is different from the name of your Indodax account so that a refund must be made. The refund process will be made to the initial fund depositor account and takes 3x24 hours from the data that you attach via email has been declared complete by our related team. Furthermore, you only need to wait via email, until our related team informs that the refund process has been successful which is included with sending proof of the refund. Please always use the same account name as your Indodax account, when making rupiah deposits to Indodax's BCA account.