If you are unable to use the Chat Room feature on your Indodax account, we recommend that you make sure your account has been verified. You can view your account status on the Profile & Settings menu. The Chat Room feature can only be accessed if the account has been verified. If your account has not been verified yet, please follow the guide below to verify your account: How to verify my Indodax Account?

If your account has been verified but you are still having problems accessing the Chat Room, please contact our support service at Email: support@indodax.com, Call Center: (021) 5065-8888 and Live Chat Feature on Indodax Application and Website for more information.