We would like to inform you that if the email address registered to your Indodax account has been deactivated or is no longer active, we strongly recommend that you immediately submit a request to change your email address. This step is mandatory to ensure you do not lose full access to your Indodax account.

To login to your Indodax account, the registered email must be active. Every time you attempt to login, our security system will automatically send a login activity notification email to that email address. The purpose of sending these activity emails is to perform real-time verification to ensure that the login activity in progress is actually being performed by you as the rightful account owner, not by an unauthorized third party. If your email is deactivated, you will not be able to receive the confirmation message, which will cause your login process to be blocked by the system for security reasons.

To resume transactions without interruption, please follow the email change procedure by preparing the necessary identity verification (KYC) documents to ensure your account’s security during the data update process. You can submit a request to change your email by contacting the Indodax Customer Support team, available 24/7 via Live Chat on the app or through our official support email.