We understand that situations where the status of your digital asset withdrawal shows as “Successful” in your account but appears as failed or unconfirmed on the blockchain explorer can be confusing. The “Successful” status in your account indicates that our system has processed your withdrawal request and sent it to the blockchain network. However, a failure shown on the blockchain explorer can occur for several technical reasons, such as:

• Network Congestion: A busy blockchain network can delay or even cancel transactions.

• Technical Network Issues: Temporary disruptions on the blockchain network can occur, which are beyond our control.

If you encounter this issue, there’s no need to worry that your digital assets will be lost. You can contact our support team via email at support@indodax.com, by calling our call center at (021) 5065-8888, or through the Live Chat feature on the Indodax app and website for further assistance.