If you make a rupiah deposit using the e-wallet method but it has not entered your account, please contact our related team via email at support@indodax.com. Later you will be asked to complete some data, one of which is the reference number. You can get the reference number from your bank transaction mutation. Please log in to your m-banking, then look at the “QR Transaction History” in your bank account for transaction details and find the reference number of the transaction in question.