We inform you that if you make a Digital Asset Deposit by including the wrong Memo / Destination Tag, please contact our support service at Email: support@indodax.com by including the following data so that our related Team can help you check further.
- Name :
- Username :
- Email :
- Sender's Wallet Address :
- Recipient Wallet Address :
- Indodax account memo / message / destination tag :
- TX ID (in form of text) :
- Amount :
- Screenshot of transaction details from the sender (not from explorer) :
- Screenshot of the sender's wallet address barcode :
- Video showing the sender's wallet history page, up to the explorer page with TX clearly visible :