We inform you that if you make a Digital Asset Deposit by including the wrong Memo / Destination Tag, please contact our support service at Email: support@indodax.com by including the following data so that our related Team can help you check further.

• Name :
• Username :
• Email :
• Sender's Wallet Address :
• Recipient Wallet Address :
• Indodax account memo / message / destination tag :
• TX ID (in form of text) :
• Amount :
• Screenshot of transaction details from the sender (not from explorer) :
• Screenshot of the sender's wallet address barcode :
• Video showing the sender's wallet history page, up to the explorer page with TX clearly visible :