We are committed to providing an efficient and structured support system. When you report an issue to us via email, we use a Ticket Reporting Code as a unique identifier to facilitate tracking the status of your report.

You can find the Ticket Reporting Code in the reply email from Indodax Customer Support sent to the email address registered on your Indodax account. After you send your report to the official Indodax Customer Support email address and our team responds, you will find the Ticket Reporting Code in the reply email. This code is usually a combination of letters and numbers (e.g., [#xxxxxx]) that is automatically added to the email subject by our ticket management system.

This unique code plays a crucial role in speeding up the handling of your issue:

• Easy Follow-Up: This code is the unique identifier for your report. When you need to provide additional information or inquire about the status (follow up), including this code will allow us to immediately access the history and details of your report.

• Accelerated Checking: When your issue is being handled by the Customer Support team, the report code serves as a key code that you can provide to our team. This code will make it easier for our team to quickly and accurately check the status and handling steps that have been taken for your issue.

We strongly recommend that you always include this Ticket Reporting Code in all further communications. This is the most effective way to ensure that your issue is handled with priority and efficiency.