Q : What is DCA/Recurring Investment?
A : DCA/Recurring Investment is an INDODAX feature that allows user to schedule an asset purchase regularly every day or every month with a predetermined schedule and buy amount.

Q : Where can I access Recurring Investment on Indodax?
A : User can access this feature via:

• Homepage (Apps):

- On the Home page, below Favorite Coin (LITE)
- On the features list (PRO)
- Market Page (LITE)

• Sidebar (Website)

 

Q : Can I make Recurring Investment schedule for today’s purchase?
A : User can make Recurring Investment schedule anytime they want, but the first transaction can only be carried out on D+1 from the schedule creation day.

Q : How do I make a Recurring Investment?
A : To make a Recurring Investment please follow the step below:

• If you are accessing Indodax via Website:

Note:
You can choose the ‘Transaction Frequency’ of your Recurring Investment : Daily or Monthly.

Note: 

Please note that the “Service Fees” listed are the total of the deposit and regular investment fees.

In the funding source column, besides utilizing your Indodax balance, you also have the option of using your OVO e-wallet as an alternative funding source.

• For your first OVO deposit transaction, the service fee will be deducted directly from the amount you pay via OVO. In other words, the balance that goes into your Indodax account is already the net amount after the service fee has been deducted.
• For the second and next daily DCA (Dollar-Cost Averaging) transactions using OVO, we will refund the service fee you have paid. This service fee will not be refunded as Rupiah balance, but will be added directly to your daily investment amount.

• If you are accessing Indodax via Application:

• For your first OVO deposit transaction, the service fee will be deducted directly from the amount you pay via OVO. In other words, the balance that goes into your Indodax account is already the net amount after the service fee has been deducted.
• For the second and next daily DCA (Dollar-Cost Averaging) transactions using OVO, we will refund the service fee you have paid. This service fee will not be refunded as Rupiah balance, but will be added directly to your daily investment amount.

Q : What coins are eligible to invest on Recurring Investment feature?
A : For now, you can set Recurring Investment to buy these coins: BTC, ETH, dan USDT.

Q: At what time will my Recurring Investment be executed?
A: The execution of your Recurring Investment will take place at 11:00 AM (WIB).

Q : What if I don’t have enough balance on my Wallet on the transaction day?
A : Transaction status will be on “Pending” and user can retry the purchase after topping-up the Wallet.

Q : How much is the minimum and maximum amount for Recurring Investment purchase?
A : To make routine investments, users who use a balance wallet need a minimum of Rp. 10,000 and a maximum of Rp. 1,000,000,000. Users who use the OVO e-wallet need a minimum of Rp. 10,000 and a maximum of Rp. 20,000,000 to purchase assets in each schedule created.

Q : What is the meaning of the status on the Recurring Investment transaction?
A : The meaning of the status on the Recurring Investment transaction are :

• Process: recurring Investment is processed and waiting to be executed
• Pending: if user balance is insufficient, user can retry after the balance is sufficient.
• Success: indicating the Recurring Investment is successful
• Expired: when pending transaction period is over and replaced with the new transaction.

Q : What if I want to end my Recurring Investment schedule?
A : User can stop investing by heading to Investment Detail page and click the button “Stop Investment”.

• If you are accessing Indodax via Website:

• If you are accessing Indodax via Application:

Q : How do I see my Investment ending?
A : Users can view the “History” section on the Recurring Investment dashboard.
Q : What about the coins that I have invested after I end my Recurring Investment?
A : All coins from Recurring Investment will go to each user's Coin Wallet.
Q : How do I see the history of successful recurring investment transactions?
A : Users can view successful Recurring Investments by selecting one of the Recurring Investments, then select “Transaction List”, and users can click on one of the transactions with “Success” status.
Q : Are service fee, transaction fee and tax charged for the first time transaction or every transaction?
A : Service fee, transaction fee, and tax will be charged every time the transaction is carried out.

Q : What’s the difference of Recurring Investment portfolio and Crypto Wallet portfolio?

A : Here is the difference between Recurring Investment portfolio and Crypto Wallet portfolio:

• The Recurring Investment portfolio will be reduced / reset when the user “Stop Investment”, but because all Recurring Investment transactions will go to the Crypto Wallet, when the user “Stop Investment”, the Crypto Wallet portfolio will not be reduced / reset.

• The Recurring Investment Portfolio will not decrease when the user sells Recurring Investment coin assets, but the Crypto Wallet Portfolio will decrease.

Q : How can I sell my coins from the Recurring Investment?
A : User can sell their coin directly. However, the displayed data on Recurring Investment portfolio will not be affected. Changes will be displayed only on Wallet portfolio.

Q: How much is the Daily DCA OVO service fee?

A: Daily DCA OVO will be charged a service fee of IDR 2,775 and will be deducted once per month. A deposit fee of 1.67% of the investment amount will be charged for each transaction.

Q: Will existing Daily DCA transactions be subject to the new fee rules?

A: Yes, if the new rules are in effect when a transaction occurs, the next transaction will be subject to the service fee first, and then the service fee for subsequent transactions will be transferred to the member's daily investment.

Q: What happens if a Daily DCA OVO transaction is not executed on the first day?

A: If the transaction is not successfully executed on the first attempt, subsequent transactions will be processed again and charged the service fee first until successful. If the retry process reaches 3 attempts (3 days), it will be automatically canceled, as is currently the case.