GENERAL TERMS AND CONDITIONS General Terms and Conditions (hereinafter referred to as “SKU“) INDODAX are provisions containing terms and conditions regarding the use of products, services, technology, service features provided by INDODAX including, but not limited to Website use , The Indonesian Bitcoin Wallet and the INDODAX Trading Platform (Trading App) (hereinafter referred to as the “INDODAX Platform“) as long as it is not specifically regulated as stated in the INDODAX Account registration section created on the day and date listed in the Account registration section https: // indodax.com, is an inseparable unity and agreement to this SKU. By registering to become a Member / Verified Member, you declare that you have READ, UNDERSTAND, AGREE and COMPLY WITH the Terms and Conditions below. You are advised to read all terms and conditions carefully before using the INDODAX platform services or all services provided, and hereby you agree and commit yourself to all activities in this SKU with the following terms and conditions:

As long as the context of the sentence does not specify anything else, the terms or definitions in the SKU have the following meanings:

  1. Website refer to the online site at https://indodax.com. This website is managed by INDODAX, without limitation to owners, investors, employees and parties related to INDODAX. Depending on the context, “Website” can also refer to services, products, sites, content or other services provided by INDODAX.
  2. Crypto Asset is a digital commodity that uses the principle of decentralized technology based on peer-to-peer networks or called Blockchain Networks that are traded on platforms
  3. Blockchain is an open distributed ledger that can record transactions between two parties efficiently and in a way that can be verified permanently.
  4. Registrasi is the process of registering as a Member on the INDODAX platform which is the initial verification process to obtain information, statements in the use of platform services
  5. Member is a person (individual), business entity, or legal entity that has registered on the INDODAX platform, thus obtaining authorization from the INDODAX platform to conduct Crypto Asset trading activities.
  6. Verification is the process of examining Members regarding Member-related information and personal information included in the Registration process to be validated by INDODAX in order to get a full service platform
  7. Verified Member is a Member who has gone through and completed the Verification stage carried out by INDODAX.
    Service is a service provided by INDODAX in facilitating Verified Members to buy and sell Crypto Asset.
  8. Crypto Asset Trading Activity is a Crypto Asset trading transaction activity on the basis of achieving the agreed value point of the Verified Members on the platform provided by INDODAX.
  9. Member Account is access granted to Member / Verified Member to obtain information and to conduct Crypto Asset trading activities through the platform
  10. Password is a collection of characters consisting of alpha-numeric sequences or a combination of both and is used by Members / Verified Members to verify their identity to the security system on the INDODAX platform.
  11. Telephone Number is the telephone number of the Member / Verified Member registered so that he gets authorization to get the service. Changes to telephone numbers can be made by following the rules on the help page available on the Website.
  12. Conversion is a change in the value of a fiat or currency currency in the form or format of Crypto Assets based on the prevailing exchange rate / rate and vice versa.
  13. Buyers are Verified Members who purchase Crypto Assets through the platform. In the transaction mechanism, buyers can purchase Crypto Assets based on the Rupiah exchange rate.
  14. Seller is a Verified Member who sells Crypto Assets through the platform. In its transaction mechanism, the seller can sell Crypto Assets based on the Rupiah exchange rate.
  15. Deposit is a process of storing Rupiah / Crypto Assets by a Member / Verified Member which refers to the process or mechanism of adding up (top up) which is done through a Member / Verified Member Account
  16. Withdraw is the process of withdrawing Rupiah / Crypto Assets by a Verified Member that refers to the process or mechanism of withdrawal carried out through a Verified Member Account
  17. The price of Crypto Assets is the exchange rate / rate of Crypto Assets in the INDODAX platform which is fluctuating, with values according to demand (supply) and supply (demand) on the market.
  18. Crypto Asset Address is a Crypto Asset wallet address belonging to a Member / Verified Member, created specifically for Members / Verified Members and can be used multiple times as a Crypto Asset wallet provided on the platform In terms of technicality, the Crypto Asset address has a role or function to receive and send Crypto Assets.
  19. Crypto Asset Delivery Limit is a minimum and maximum limit in sending Crypto Assets to other Crypto Asset wallets every day. It needs to be explained that each Verified Member Account will have a different shipping limit and be adjusted to these Terms and Conditions with the applicable laws and regulations.
  20. The Rupiah Withdrawal Limit is the minimum and maximum Rupiah withdrawal limit per day. With regard to Rupiah withdrawal limits. It needs to be explained that each Verified Member Account will have a different withdrawal limit adjusted to the Terms and Conditions and Legislation in force.
  21. Bank Account is a bank account that has been registered by a Member with the obligation to have the same name of the account holder and the name of the Member.
  22. Order Bookis a list of selling prices and purchase prices available on the Website. Verified Members can buy or sell Crypto Assets using the prices stated and to facilitate the Verified Member Order Book is divided into two parts, namely:
    • Buy Market – A complete purchase request for Crypto Assets with the number of Crypto Assets and prices offered.
    • Sell Market – List of Crypto Assets sold complete with the number of Crypto Assets and the price requested.
  23. Crypto Asset Wallet is a software and information component for storing and using Crypto Assets.
  24. Voucher INDODAX is a product issued by the INDODAX platform in the form of proof of ownership of Crypto Assets in the form of electronic vouchers for use in Crypto Asset trading activities.
  25. Rupiah is the currency of the Unitary Republic of Indonesia. Currency traded against Crypto Assets on the platform
  26. KYC (Know Your Customer) Principles is the process of evaluating prospective Members and Members to find out the background and good faith towards the actions that will be carried out in a Crypto Asset trading activity.
  27. AML (Anti Money Laundering) is an activity to anticipate and stop money laundering practices.
  28. GDPR (General Data Protection Regulation) is a form of legal instrument regarding Data Privacy that is applied to all companies in the world that have stored, processed and processed the personal data of European Union residents. This policy has to provide protection against the confidentiality of personal or personal data. The application of this rule will be effective on May 25, 2018.
  29. Sistem Keamanan 2 (dua) Langkah (Two Step Verificationis a service provided by the INDODAX platform as an option for Verified Members to provide additional security for Verified Member Accounts.
    1. Requirements to become a Member is :
      • Members can do the registration process or Member registration through the INDODAX platform;
      • Agree and agree to be bound by these General Terms and Conditions;
      • Minimum age 17 (seventeen) years for Indonesian citizens and 18 (eighteen) years for foreigners, or already married; and
      • Have a legal identity.
    2. For each registration process, prospective Members must show all and every data in accordance with the identity of the form
      • Name (in accordance with the attached identity);
      • Home address according to identity;
      • Current residence address;
      • Telephone or mobile number (numbers must be active and used privately);
      • Place and date of birth (according to identity attached);
      • Citizenship;
      • Gender;
      • A valid photo ID card. Identity cards that can be used are: National Identity Card (KTP), Driving License (SIM), Passport, Limited Stay Permit Card (KITAS), and Limited Stay Permit Card (KITAP);
      • Profession;
      • Active e-mail (e-mail address);
    3. And / or everything requested and required regarding the specified registration requirements, and prospective Members hereby declare and guarantee that all data / information / documents / information / any statement given regarding the registration process as a INDODAX Member is complete, original, true and in accordance with the actual situation and is the data / information / documents / information / current statement that has not / has not been changed and is still valid / not expired and no / no changes or other conditions that are approved based on the policy on the registration page on the Website.
    4. Members hereby agree that the process of becoming an INDODAX Member will only be effective after all INDODAX requirements have been fulfilled by the Member and the registration process has gone through a verification process for INDODAX approval. All risks arising in connection with closing / blocking / freezing the account caused by errors and / or negligence of the Verified Member will be the responsibility of the Verified Member and INDODAX will not provide compensation to the Verified Member or any Party in any form for any claims / claims and compensation from the Verified Member or any Person in connection with the closure of the Verified Member Account
    5. All data, information, information, statements, documents obtained by INDODAX relating to Members / Verified Members, will become the property of INDODAX and INDODAX has the right to verify, match, assess, conceal or use it for the benefit of INDODAX in accordance with applicable legal provisions without obligation. INDODAX to notify or request approval, provide guarantee or compensation and for any reason to the Member / Verified Member.
    6. INDODAX will regulate, manage and supervise according to the procedures / procedures set by INDODAX for all data, information, information, statements, documents or anything related to Member / Verified Member or Member business activities or transactions related to Member / Verified Member related to the Account Member / Verified Member.
    7. Member / Verified Member hereby authorizes and authorizes INDODAX to use all data, information and information obtained by INDODAX regarding Members / Verified Members including but not limited to the use of Member / Verified Member’s personal communication facilities for all other purposes to the extent possible and permitted by Applicable legislation, including those aimed at marketing for INDODAX or for other parties working with INDODAX. For data usage that requires the approval of other parties, the Member / Verified Member hereby declares that it has given written approval to any third party for the use of the data, information and information, and therefore INDODAX will not provide compensation and / or liability in any form to Member / Verified Member and any party for any risk, claim, suit and / or compensation that may arise in the future in connection with the use of data, information and information that has obtained written approval by INDODAX.
    1. Each account opened will be administered by INDODAX based on special identification according to the name of the Member / Verified Member who will also act as an account name / identity in accordance with what is stated on the Member / Verified Member’s identity. Member / Verified Members are prohibited from using Member / Verified Member accounts other than Member / Verified Member accounts, or accessing other Member / Verified Member accounts, or helping others gain unauthorized access to these accounts. All use of Member Accounts / Verified Members is the full responsibility of the account holders recorded in the Website system.
    2. Member / Verified Member must use and include a Member / Verified Member email and password that has been verified INDODAX at the time of registration. The INDODAX system will automatically reject the service process for the account, if it is not accompanied by the correct e-mail and password. Member / Verified Member is responsible for maintaining the confidentiality of passwords, accounts, PINs, Crypto Asset wallet access, access to email logins and all types of activities that include transactions in Member / Verified Member Accounts. Member / Verified Member is fully responsible for the use of the password and account on INDODAX. In the event of the use of a password and / or account without the permission of the Member / Verified Member and other alleged violations, the Member / Verified Member must contact INDODAX by sending an e-mail to support @ com with supporting information. INDODAX is not responsible for any loss caused by misuse of the Account and / or password, with or without the knowledge of the Member / Verified Member.
    3. Member / Verified Member agrees not to use services provided by the Website to commit criminal acts in any form, including but not limited to, money laundering, gambling, illegal purchases of goods, terrorist activities or hacking activities. Any Member / Verified Member who violates these regulations can be terminated and must be held responsible for the losses suffered by INDODAX or other users on the Website. INDODAX has the right to close an account and freeze funds, Crypto assets and transactions therein if it finds suspicious activity in the account until an unspecified time.
Member / Verified Member can find out their account information through INDODAX services provided and determined by INDODAX. CHANGES TO DATA MEMBER / VERIFIED MEMBER

  1. Change of Member Account Name / Verified Member
    • Change of Member Account Name / Verified Member can be done with a mechanism that is required to send the old name and new name of the account owner, username, e-mail, telephone number, and ID card number used (KTP / SIM / Passport / KITAS / KITAP). INDODAX will do the data matching process and will confirm the telephone number registered in the Member / Verified Member Account to avoid fraud. If the change process has passed, the account name will change according to the wishes of the Member / Verified Member. With regard to changes in the name of this account, Examples of allowed reasons are: incorrect spelling of the name, wanting to change the name to the name of a parent because it is not old enough or to be the name of husband / wife because they do not have a bank account in their own name. In the matter of the fact that the name of the account holder is still related to relatives or parents, prospective Members / Verified Members are required to send a copy of the Family Card to [email protected] with the subject ‘Complete Account Name Change’. If the Member / Verified Member’s relationship with the owner of the name is a conjugal relationship, the prospective Member / Member / Verified Member is required to send a marriage certificate soft copy.
  2. Changes in Supporting Data
    • Changes and Updates of Supporting Data must be made by a Member / Verified Member of data in the form of telephone numbers, e-mail addresses and other supporting data in accordance with the latest conditions. This is in accordance with the KYC (Know Your Customer) Principles applied by INDODAX. Data Changes and Updates are done by sending e-mails with the subject ‘Data Changes’ to [email protected] by writing down what data the Member / Verified Member wants to adjust along with the reason for the change. The change process must be accompanied by a softcopy of identification, username, full name, address, e-mail, old data that you want to change and data changes. Henceforth, INDODAX will provide notification by calling the main telephone number or alternative telephone number that has been registered.
  3. Change Password
      • Password change is possible as a security reason and the mechanism is available in the service. For security reasons after changing the password, Member Account / Verified Member will be locked for 48 (forty eight) hours. Member / Verified Member cannot withdraw funds when the Account is locked even though other transactions are proceeding normally. Member / Verified Member can reopen the Member / Verified Member Account by re-entering the Google Authenticator PIN or verifying the SMS PIN in the menu ‘Security’.
Website allow Verified Members to carry out trading activities on the Website regarding:

  1. Purchase of Crypto Assets in Rupiah.
  2. Sale of Crypto Assets in Rupiah.
  3. Make a deposit in Rupiah.
  4. Make withdrawals in Rupiah currency.
  5. Trade barter between Crypto Assets to fellow users on the Website.
  6. Send Crypto Assets to other Members / Verified Members on the Website, as well as Crypto Assets users outside the Website.
  7. Producing and delivering INDODAX Voucher services that can be cashed into rupiah balances in other INDODAX Accounts.
  8. Receive deposits in various forms of Crypto Assets.
  • Market Maker Method Is a method in the service where Verified Member can determine the selling / buying price in conducting Crypto Asset trading transactions using both Rupiah and Crypto Assets.
  • Market Taker Method Is a method in the service where Verified Members can buy / sell Crypto Assets with Rupiah, instantly or directly by buying at the point of agreement contained in the marketplace without the need to wait for the price to touch the desired nominal point.
  • Stop Order Method Is a method in the service that has a Stop Loss or Take Profit function. This method starts by determining a Stop Price by a verified member in both the buy and / or selling table, at this stage the Stop Price has a trigger function as a means of determining Crypto Asset trading transactions, especially buying and selling transactions will only be executed when reaching the value which is determined. When the price reaches the Stop Price, the trigger will be activated automatically by the system so that the order will be executed instantly.
Transaction fees in INDODAX seen from the online process can be seen periodically and change at any time according to the policies of INDODAX. 
  1. Indodax.com has the right to postpone and / or reject a transaction if INDODAX knows or based on consideration, suspects that fraudulent activities and / or criminal acts have been and / or will be carried out
  2. Member / Verified Member agrees and acknowledges that to the extent permitted by applicable law, INDODAX must refuse to process any transaction.
  3. Member / Verified Member recognizes that INDODAX complies with the Law on financial crimes, including but not limited to, the Corruption Eradication Act and the Money Laundering Act that applies in Indonesia and internationally, all laws and regulations prevailing in Indonesia and INDODAX internal policies. For this purpose, Members / Verified Members hereby agree to provide all information requested by INDODAX to comply with the laws and regulations including but not limited to name, address, age, gender, personal identification information, income, employment, assets , debt, source of wealth, account opening purpose, investment objectives, any financial plan or other relevant financial information from Member / Verified Member. If needed by INDODAX, the Member / Verified Member also agrees to provide the latest data about the information to INDODAX.
  4. INDODAX is obliged to comply with the laws, regulations and requests of community and government agencies in different jurisdictions relating to the prevention of financing for, inter alia, terrorists and sanctioned parties. This can cause INDODAX to intercept and investigate all payment orders and other information or communication sent to or by Members / Verified Members, or on behalf of Members / Verified Members through the INDODAX system. This process can also involve INDODAX to conduct further investigations to determine whether the name that appears in all transactions carried out or will be carried out by a Member / Verified Member through his account is a terrorist’s name.
  5. INDODAX will not be responsible for any losses (both directly and including but not limited to loss of profits or interest) or losses suffered by any party that arises from any delay or negligence of INDODAX to process all such payment orders or other information or communication or to carry out all other obligations, which are caused in whole or in part by all actions taken pursuant to number 4 of the Conditions of Rejection and Postponement of this Transaction.
  6. INDODAX is authorized to conduct monitoring of Member Accounts / Verified Members in order to prevent financial crime.
  7. Member / Verified Member understands, understands and agrees that every transaction made through INDODAX is final and cannot be canceled by Member / Verified Member.
    1. In the event of a suspicious transaction made through the INDODAX service, INDODAX has the right to terminate / deactivate the INDODAX Account on the Member / Verified Member and block the transaction funds and delay the transaction to the Member / Verified Member, until there is a notification from INDODAX.
    2. Dalam hal terjadi transaksi mencurigakan dan/atau  transaksi yang melebihi batasan volume transaksi yang ditetapkan oleh INDODAX terhadap Member/Verified Member karena alasan apapun juga, maka INDODAX berhak sewaktu-waktu menunda pengkreditan dana ke Akun INDODAX Member/Verified Member dan/atau melakukan pemblokiran Akun Member/Verified Member sampai proses investigasi selesai dilakukan dalam jangka waktu yang ditentukan oleh INDODAX.
    3. Apabila terbukti bahwa transaksi tersebut pada angka 1 dan 2 tersebut diatas mengenai transaksi mencurigakan adalah transaksi yang melanggar SKU dan/atau peraturan perundang-undangan yang berlaku, maka Member/Verified Member dengan ini Memberi kuasa kepada INDODAX untuk mendebet Aset Kripto pada Dompet Digital INDODAX untuk mengganti kerugian INDODAX yang timbul akibat transaksi tersebut, tanpa mengurangi hak untuk melakukan tuntutan ganti rugi atas seluruh kerugian yang timbul akibat transaksi tersebut dan Member/Verified Member dengan ini setuju bahwa INDODAX tidak wajib melakukan pengembalian atas dana yang ditunda pengkreditannya oleh INDODAX atau dana yang diblokir sebagaimana dimaksud pada angka 2 ketentuan mengenai transaksi mencurigakan ini.
    1. Member / Verified Member hereby agrees to comply with the withdrawal limit for both Crypto Assets and Rupiah that applies to Member / Verified Member Accounts, and INDODAX which in this case applies the principle of Anti Money Laundering (AML) in accordance with the regulations of the Government of the Republic of Indonesia, is authorized and the right not to process transactions that have exceeded the daily withdrawal limit, which is the amount specified by INDODAX.
      Withdrawal limits are reset or reset to 0 (zero) every 00.00 Western Indonesia Time (WIB).
    2. Additional withdrawal limits can be made by submitting an application through link https://indodax.com/downloads/Formulir-Penambahan-Limit-Harian-Withdraw.pdf this, where the Member / Verified Member is obliged to fill, post and print all the information contained in the stamp above Rp. 6000, – (six thousand rupiah) and Member / Verified Member is obliged to send soft copies of the document either through photographs or scans, and ensure that the writing can be read clearly, there is no crop, sensor or digital engineering in any form; go to [email protected] with the subject “Request for Withdrawal Limit Increase“.
    3. The process of approval or rejection of an increase in the absolute daily limit withdrawal limit is the authority of INDODAX with consideration from the audit team and the law on demand, transaction history, sources of funds, and the purpose of using the transaction and cannot be intervened. Member / Verified Members who have declined the new limit can reapply with a period of 1 × 24 (one time twenty-four) hours.
    1. INDODAX provides services to conduct Crypto Asset transaction activities in the form of INDODAX vouchers (hereinafter referred to as “vouchers”), both in the form of making, and withdrawing vouchers which can be accessed on the ‘Vouchers’ menu with a security system that can be selected by Member / Verified Member we recommend using a 2 (two) step security system. The voucher service is available at link https://indodax.com/voucher
    2. Vouchers that are created, purchased or disbursed will affect Member / Verified Member balances which can be seen in the Voucher history on Member / Verified Member Accounts related to the history of Member / Verified Member Vouchers. Vouchers can be purchased or made with a minimum limit of Rp. 1000, – (one thousand rupiah) either through INDODAX or through the official INDODAX partner exchange. Through these terms and conditions, INDODAX urges not to carry out activities or transaction activities through other space media including but not limited to chat interactions (hereinafter referred to as “chatrooms”) on the website. INDODAX urges Members / Verified Members to be able to contact INDODAX partner exchangers directly through the contacts listed on the website if they find, know, experience any activity related to actions or activities on behalf of INDODAX partner exchangers. All transactions that occur between Member / Verified Member and INDODAX partner exchangers above are not the responsibility of INDODAX.
The INDODAX program is an official program provided by INDODAX in services, the program may change at any time in accordance with INDODAX policy. This program includes:

INDODAX provides services in the form of Mobile Applications (hereinafter referred to as “Cellular Applications“), with the following conditions:

  1. In regards to the use of Cellular Applications by Members / Verified Members and users, INDODAX has the right to request and collect information regarding the cellular devices used by Members / Verified Members to access Cellular Applications provided including but not limited to hardware, operating systems, unique device identifiers , cellular network information also includes personal data such as electronic mail addresses, addresses, cellular telephone numbers, aliases, passwords, Seller PIN codes and other information needed to use this cellular application service;
  2. This Cellular Application has been tested by INDODAX researchers and Developers and in its use, INDODAX calls for caution in its use and INDODAX cannot guarantee performance and the Cellular Application always runs with the desired results;
  3. INDODAX and the Developer are not responsible and are not bound for any forms of profit or loss that may occur as a result of the use of this Cellular Application. The intended profit refers to the increase in the number of balances in the form of Crypto Asset or Rupiah format. As for the loss referred to, these include but are not limited to: the reduction in the amount of balance in the Crypto and / or Rupiah Asset format, failure to execute the API and all its orders, problems network / signal, an error occurs in the system or an error caused by factors in other forms;
  4. In using this Cellular Application, the Member / Verified Member or User has agreed that under no circumstances shall the Member / Verified Member be prohibited from: copying, copying, reproducing, translating, replacing the system, modifying, uninstalling, removing the arrangement or attempting to derive the source code of this software product;
  5. All decisions in the use of this Cellular Application are voluntary or independent decisions made by Members / Verified Members or Users without coercion from INDODAX and the Developer. For this matter, Member / Verified Member or User relinquishes INDODAX and Developer from all forms of claim, compensation and all responsibilities in any form;
  6. Member / Verified Member states that he understands security and privacy restrictions but is not limited to: (i) security, privacy and authentication size and feature limitations in the service; and (ii) all data and information in the service may lead to wiretapping, falsification, spam, sabotage, password hijacking, tampering, fraud, electronic misuse, hacking and system contamination, including but not limited to, viruses, worms, and Trojan horses, which cause invalidation, damage or dangerous access, and / or recovery of information or data on a Member / Verified Member’s computer or other security and privacy hazards. If the Member / Verified Member does not wish to be subjected to these risks, the Member / Verified Member is advised not to use the Cellular Application or this service.
    • In order to facilitate transactions, and build the Crypto Asset community in Indonesia, INDODAX collaborates with several international companies that also operate in the world of Crypto Assets and blockchain. The official INDODAX partners are at link berikut ini.
    • For the sake of facilitating and for our official National partners there link ini.
    • INDODAX does not collaborate in any case with Arisan Chain, cloud mining, MLM, Ponzi Scheme, Money Game and HYIP companies that offer profits from trading or using Crypto Assets, and does not work with Biclubnetwork, BTCPanda, MMM Global, MMM Indonesia, Onecoin, Binary, BITCOINTRUST2U, BTCPANDA, BITKINGDOM, BITCLUBNETWORK, MMM GLOBAL, MMM Indonesia, EUROBIT, ILGAMOS, FUTURENET, E-DINAR and are not responsible for the use of the services mentioned by Member / Verified Member;
    • Companies that are not recorded on the Website can be interpreted as not or have not collaborated with INDODAX. INDODAX does not recommend any company, including companies that work with INDODAX. All decisions to use these services are the responsibility of each User.
    • INDODAX hereby explains that it has no official affiliation with the parties mentioned in paragraph (3) above. All transactions that occur between Member / Verified Member and the companies above are not the responsibility of INDODAX.
Member / Verified Member complaints here are related to data breach notification and / or if there is a problem regarding ownership of Crypto Assets owned by a Member / Verified Member. If the problem occurs, the following mechanisms must be carried out by the Member / Verified Member, among others:

  1. With regard to Member / Verified Member complaints, Members / Verified Members have the right to notify INDODAX under the following conditions:
    1. If a Member / Verified Member receives spam, all forms of illegal advertising and / or e-mail on behalf of names other than INDODAX that request personal data and / or interfere with the convenience of Members / Verified Members;
    2. If there is a practice of theft of crypto assets theft and fraud that results in the loss of Crypto Assets on a Member / Verified Member Account;
    3. If there is a suspected violation of Member / Verified Member data by other parties that is not explained in points a and b above.
  2. Member / Verified Members can submit complaints by filling out the complaint form provided by INDODAX. The complaint form can be directly downloaded at https://indodax.com that we provide or can be downloaded here;
  3. With regard to the practice of misusing Member / Verified Member data by other parties that results in spam or skimming practices, Members / Verified Members are requested to make complaints with the following mechanism:
    1. As required in point 2, Member / Verified Member can make a complaint by filling out the complaint form that we have provided and can email [email protected];
    2. We will immediately follow up the report by handling complaints within 3 x 24 hours;
    3. If during this period, Member / Verified Member does not get service from us, the Member / Verified Member can send the complaint form again to email [email protected] and / or make contact through INDODAX representative offices;
  4. With regard to the loss of Crypto Assets in the Member / Verified Member Account as a result of the practice of electronic crime by other parties, the Member / Verified Member can make complaints with the following mechanism:
      1. As required in point 2, Member / Verified Member can make a complaint by filling out the complaint form provided;
      2. The report will be carried out in the initial handling where the account will be frozen by the reported party (the suspected party) that holds or takes the Crypto Member / Verified Member Assets;
      3. The admin will forward your complaint report to the legal team to process further handling. Further treatment in the form of clarification with the reported party (the suspected party);
      4. If the clarification stage is successful where the reported party responds, mediation will be carried out with the reporting party (in this case the Member / Verified Member who reports);
      5. If the mediation is unsuccessful, it will proceed through the report to the local police and we will prepare the requested data.
  1. All services on the Website do not provide any guarantees or guarantees and INDODAX does not guarantee that the Website will always be accessible at all times.
  2. Member / Verified Member states and guarantees that he will use INDODAX services properly and responsibly and does not act contrary to the laws, laws and regulations that apply in the territory of the Republic of Indonesia.
  3. Member / Verified Member states and guarantees that he will not use INDODAX services in the sale of goods and / services relating to:
    1. Narcotics, materials and / or chemicals for research, ii) Money and anything similar to money, including derivatives, iii) Goods and / or services that violate Intellectual Property Rights; iv) Ammunition, firearms, explosives, sharp weapons in accordance with the provisions of the applicable law, v) Goods and / or services that show personal information from third parties that violate the law
    2. Support for Ponzi schemes and programs
    3. Goods and / or services related to lottery, lay-away purchases
    4. Services related to banking outside the territory of the Republic
    5. Card payment
    6. Credit settlement and / or
    7. Support for banned or banned organizations by the government.
  4. Member / Verified Member states and guarantees not to use services for acts involved in gambling practices and / or other activities that charge entry fees and promise prizes, including but not limited to casino games, gambling in sports, businesses that facilitate gambling and lottery methods .
  5. Member / Verified Member states and guarantees that all data, information and documents provided by Members / Verified Members to INDODAX are data, information and documents that are truthful, valid, honest, transparent, complete and accurate. Member / Verified Member states that they are willing to be criminally prosecuted or if INDODAX knows or obtains information from any party that the data, information and documents provided by Member / Verified Member are in fact not true / not completely true / false. Members are willing to update their data / information (profile update) if at any time requested by INDODAX and subsequently all documents that have been given are fully owned by INDODAX.
  6. INDODAX has provided sufficient information and explanations regarding INDODAX services that will be used by Members / Verified Members in accordance with the provisions of the SKU and Member / Verified Members who have understood and are willing to bear all consequences that may arise in connection with the use of INDODAX services including benefits, risks and costs attached to services and services.
  7. Member / Verified Member hereby agrees and authorizes INDODAX to use all data, information and information obtained by INDODAX regarding Members / Verified Members, including but not limited to the use of Member / Verified Member’s personal communication facilities for all other purposes to the extent possible and permitted by applicable laws, including those aimed at marketing INDODAX products or other parties, in collaboration with INDODAX. For data usage that requires the approval of other parties, the Member / Verified Member hereby declares that it has obtained written approval from any third party for the use of the data, information and information, and therefore the Member / Verified Member guarantees and agrees that INDODAX will not provide compensation loss and / or liability in any form to Member / Verified Member or any party for any risks, losses, claims and / or responsibilities that may arise in the future in connection with the use of data, information and information that has obtained written approval by INDODAX.
  8. Member / Verified Member states and guarantees that transactions carried out using INDODAX services are transactions that do not violate the provisions of the applicable laws and regulations and the provisions regarding acceptance of the transaction as set out in the SKU. In the event that INDODAX finds indications of a transaction that is not in accordance with the provisions of the prevailing laws and regulations and / or provisions regarding acceptance of the transaction that is set out in the SKU, then INDODAX has the full right to close the Member / Verified Member Account by disabling INDODAX services on Member / Verified Member, and Member / Verified Member hereby agrees that INDODAX hereby will not provide compensation and or liability in any form to the Member / Verified Member, or any party for any claims and or claims arising in connection with the deactivation of INDODAX services to Members / Verified Member.
  9. Member / Verified Member states and guarantees that risks to the use of third-party services, products and promotions by Member / Verified Member (if any), borne by the Member / Verified Member, and Member / Verified Member states that INDODAX is not responsible for service and performance Third Party services.
  10. Member / Verified Member hereby takes full responsibility and agrees that INDODAX will not provide compensation and or liability in any form to the Member / Verified Member or any party for any losses and or claims and or claims arising or may be experienced by INDODAX as a result from negligence or failure of Member / Verified Member in carrying out transactions.
  11. Member / Verified Member Hereby give a guarantee to INDODAX that the Member / Verified Member along with all his employees and or other parties who work with the Member / Verified Member will not multiply and or make, give, rent, sell, move, transfer, and or transferring INDODAX services either partially or wholly to other parties for any reason, including but not limited to the abuse of indodax.com services to conduct transactions other than those specified in the SKU for any purpose, including but not limited to crime / fraud / fraud . If a Member / Verified Member violates these provisions, then the Member / Verified Member is responsible for all losses, claims and or claims arising from the violation and hereby agrees that INDODAX will not provide compensation and or liability in any form to the Member / Verified Member or any party for all claims and or claims and or claims arising from the violation
  12. As a form of our commitment and form of compliance with GDPR, together with these General Terms and Conditions (SKU) INDODAX guarantees that:
      1. INDODAX continues to always commit and guarantee the personal data of our Members / Verified Members and will take firm action if other parties have used our Member / Verified Member information data;
      2. INDODAX guarantees cross-border transfers of Crypto Assets;
      3. INDODAX always applies protocols and mechanisms in the form of permission requests and approvals or notifications to Members / Verified Members for all forms of data processing in the marketplace in making deposits, withdrawals and / or updating data.
  1. Member / Verified Member agrees to bear any risk, loss or effect suffered by Member / Verified Member caused by, among others:
  2. damage, delay, loss or error in sending orders and communications, electronically caused by Member / Verified Member;
  3. INDODAX Account Reports or INDODAX service usage notifications sent to Members / Verified Members are received or read or misused by unauthorized parties on INDODAX Accounts,
  4. Password Account is known by other people / parties for errors of Member / Verified Member,
      • Member / Verified Member understands and agrees that Member / Verified Member will use INDODAX Accounts and services for transactions that do not conflict with the provisions of the applicable laws and / or INDODAX internal policies and / or other regulations that apply nationally or internationally related to the implementation of the transaction either directly or indirectly, and INDODAX will not provide compensation and / or liability in any form to the Member / Verified Member or any party for all claims and / or claims and / or losses arising in connection with the use of INDODAX services by Members / Verified Members for transactions that are categorized as suspicious transactions and / or transactions that are prohibited by the provisions of the applicable laws and / or INDODAX internal policies and / or other regulations that apply both nationally and maup un internationally related to transaction activities carried out by Members / Verified Members directly or indirectly.
      • In conducting transactions using the INDODAX service, Members / Verified Members understand and agree that there are certain sanctions imposed by the government, including other governments, and / or other authorized agencies against several countries, agencies and individuals. Referring to this, INDODAX has the right not to carry out / process transactions that are in violation of the sanction provisions, and the competent authority may require the disclosure of relevant information. INDODAX is not responsible if indodax.com or other parties fail or delay the execution of the transaction, or the disclosure of information as a result of direct or indirect violations of the provisions of the sanctions.
    1. Crypto Asset Trading is a high-risk activity. Crypto Asset Prices fluctuate, where prices can change significantly over time. Due to price fluctuations, the value of Crypto Assets can increase or decrease significantly at any time. All Crypto Assets or not, have the potential to experience a drastic change in value or even become meaningless. There is a high risk of loss as a result of buying, selling or trading anything in the market and INDODAX is not responsible for changes in fluctuations in the exchange rate of Crypto Assets.
    2. Crypto Asset Trading also carries additional risks that are not experienced by Crypto Assets or other commodities in the market. Unlike most currencies guaranteed by the government or other legal institutions, or by gold and silver, Crypto assets are a unique crypto asset and guaranteed by technology and trust. There is no central bank that can control, protect the value of Crypto Assets in a crisis, or print these currencies.
    3. Member / Verified Members are encouraged to be careful in measuring their financial situation and ensure that Members / Verified Members are willing to face the risks involved in selling, buying, or trading Crypto Assets. Member / Verified Members are strongly advised to do personal research before making a decision to trade Crypto Assets. All Crypto Asset trading decisions are independent decisions by the user consciously without coercion and release INDODAX for Crypto Asset trading activities.
    4. INDODAX does not guarantee the long-term sustainability of Crypto Assets that are traded or exchanged in the marketplace
    5. Regarding the activities of mining Crypto Assets, it is necessary to clarify and emphasize that INDODAX does not carry out mining, producing or printing Crypto Assets. Crypto assets are created and mined using special software by miners scattered randomly throughout the world and interconnected with peer-to-peer technology on the blockchain network.
+-BAN
Without prejudice to the provisions of the prohibitions contained in the SKU, Members / Verified Members are prohibited from doing the following:

    1. Member / Verified Members are not allowed to take actions that can cause harm to INDODAX and or that are in conflict with the SKU and applicable laws and regulations.
    2. If a Member / Verified Member violates one or more of the provisions in this provision, the Member / Verified Member will be fully responsible and hereby agree that for this violation INDODAX has the right to limit the use of INDODAX service features and the Member / Verified Member knows and agrees that INDODAX will not provide compensation and or liability in any form to the Member / Verified Member or any party for any risks or consequences arising from restrictions on the use of these services. Member / Verified Members are then obliged to pay compensation to INDODAX for the amount of loss that INDODAX may experience for the violation. Member / Verified Member Hereby authorizes INDODAX to debit the Member / Verified Member Account for payment of compensation. In the event that funds in the Member Account / Verified Member are not available and / or insufficient, the Member must return all funds in cash to INDODAX no later than 7 (seven) working days after INDODAX submits the claim.
During collaboration with INDODAX and at any time thereafter, then:

    1. Any information and / or data provided by INDODAX to Members / Verified Members and / or data obtained by Members / Verified Members as an implementation of SKUs either given or submitted verbally, in writing, graphs or submitted through electronic media or information and or data in other forms during the course of the conversation or during other work are confidential (hereinafter referred to as “Confidential Information“).
    2. Member / Verified Member agrees and agrees that at any time will keep confidential information obtained as an implementation of cooperation to anyone or will not use it for the benefit of Member / Verified Member or the interests of other parties, without first obtaining written approval from the authorized official of INDODAX or other authorized parties in accordance with applicable legal provisions.
    3. If a Member / Verified Member violates the provisions referred to in numbers 1 and 2 of the provisions regarding this confidentiality, then all losses, claims and or claims experienced by INDODAX are the full responsibility of the Member / Verified Member, and at the first request of INDODAX, Member / Verified Member is obliged to settle it in accordance with the provisions of applicable law and legislation and provide compensation that may arise from such violations to INDODAX. Member / Verified Member hereby agrees that INDODAX will not provide compensation and or liability in any form to the Member / Verified Member or any party for any claims and or claims that may arise in the future in connection with the violation.
    4. The obligation to store confidential information as referred to in numbers 1 and 2 of the provisions regarding confidentiality becomes invalid, if:
    5. This confidential information becomes available to the general public.
      The confidential information is ordered to be opened to fulfill the court order or other authorized government agency.
    6. Confidential information is provided in accordance with applicable law.
    7. Member / Verified Members further agree to make every effort and take every action necessary to avoid third parties from gaining access to or resulting in the disclosure of confidential information.
    8. In the event the collaboration has ended, the Member / Verified Member agrees that the obligation to keep documents and material which constitutes confidential information as regulated in this provision will continue to apply.
    1. Member / Verified Member agrees that what is meant by Negligence (Default) is the following thing or event:
      1. Negligence (Default).
      2. If a Member / Verified Member is negligent in carrying out an obligation or violates a provision in the SKU.
      3. Incorrect Statement.
      4. When it turns out that a statement or guarantee given by a Member / Verified Member in the SKU – is incorrect or does not correspond to reality.
    2. In the event of an event of negligence based on number 1 of this negligence provision by a Member / Verified Member, INDODAX may choose whether to continue or close the Member / Verified Member Account. If INDODAX wishes to close the Member / Verified Member Account, then the will must be notified to the Member / Verified Member within a reasonable time according to INDODAX.
    3. In the event of an event of negligence by a Member / Verified Member as intended, then indodax.com has the right to immediately deactivate the Member / Verified Member Account at INDODAX without having to notify the Member / Verified Member, and the Member / Verified Member hereby agrees that INDODAX will not provide compensation and or liability in any form to the Member / Verified Member or any party for all claims and / or claims and or claims and / or requests for compensation from any party that may arise in connection with such negligence.
    1. Member / Verified Member declares and agrees to INDODAX as the holder of ownership rights to services, software, technology tools and content, sites and other materials including Intellectual Property Rights associated with INDODAX facilities.
    2. Member / Verified Members are only allowed to view, print and / or download copies of material from the Website for personal and non-commercial use. All commercial uses need to get permission from INDODAX. Every commercial activity without the permission of INDODAX is interpreted as a violation of INDODAX Intellectual Property Rights and results in termination of the INDODAX Account to the Member / Verified Member.
    1. In order to implement the precautionary principle, INDODAX has the right and Member / Verified Member hereby authorizes INDODAX to block either part or all of the Member / Verified Member balance (hold amount) and / or debit it and to terminate the Account, if the following happens:
      1. There was a request from the bank due to an error in sending funds and the bank requested blocking;
      2. In the opinion and consideration of INDODAX there was an error accepting the transaction;
      3. INDODAX is used as a shelter indicated as a result of crime including but not limited to Corruption, bribery, narcotics, psychotropic, labor smuggling, human smuggling, banking, capital market, insurance, customs, excise, human trafficking, arms trafficking illicit, terrorism, kidnapping, theft, embezzlement, fraud, forgery, gambling, prostitution, taxation, and terrorism;
      4. Member / Verified Member is considered negligent in performing obligations based on SKU;
      5. INDODAX policy or by a government regulation or an authorized agency or applicable regulation, so that INDODAX is required to block and or freeze the INDODAX Account.
    2. In the event of an account termination, Member / Verified Member agrees and states that they are willing to remain bound by the SKU to stop using the INDODAX service, give indodax.com the right to delete all information and data on the INDODAX server, and state that INDODAX is not responsible to the Member / Verified Member or Third Party for terminating access and deleting information and data in a Member / Verified Member Account.
+-TAX
That the tax on the activity of trading Crypto Assets is a tax that is borne by each of the actors of the activity, in this case Member / Verified Member and INDODAX Member / Verified Member can consult tax payments to Personal Tax Consultants, and Indodax does not bear Member / Verified Member tax unless otherwise stated in these Terms and Conditions. INDODAX SECURITY has implemented network and security measures as a network to protect information against unauthorized access to account usage, changes and / or disclosures, with security standards that are in accordance with the provisions of the prevailing laws and regulations. The entry of the party responsible for access to the use, change and / or disclosure of the account from a third party due to negligence and / or errors of Member / Verified Member results in the risk borne by the Member / Verified Member, then INDODAX will not provide compensation and or liability in any form to the Member / Verified Member or any other party for all risks, responsibilities and any demands that may arise in connection with the negligence / intent / error of Member / Verified Member in providing information. 
    1. What is meant by Force Majeure are events that occur outside the capabilities and powers of INDODAX that affect the implementation of transactions including but not limited to:
      1. Earthquakes, hurricanes, floods, landslides, volcanic eruptions and other natural disasters;
      2. Wars, demonstrations, riots, terrorism, sabotage, embargoes and mass strikes;
      3. Economic policies of the Government that directly affect;
    2. As long as INDODAX has carried out all of its obligations in accordance with the applicable laws and regulations in connection with the occurrence of the Force Majeure, INDODAX will not provide compensation and or liability in any form to the Member / Verified Member or any other party for all risks, responsibilities and demands anything that might arise due to delays or not being able to carry out obligations due to Force Majeure.
    1. Member / Verified Member agrees to communicate with INDODAX in electronic format, and agrees that all terms, conditions, agreements, notices, disclosures or all other forms of communication provided by INDODAX to Members / Verified Members electronically are considered as written.
    2. Member / Verified Member agrees to receive e-mail from the Website. E-mails that are sent can contain information about accounts, transactions, systems, promotions and so on.
Any disputes, disputes or differences of opinion (hereinafter referred to as “Disputes”) arising in connection with the implementation of the cooperation will be resolved in the following manner:

    1. That any Disputes, to the extent possible, will be resolved by deliberation to reach consensus.
    2. Any disputes which cannot be resolved by deliberation will be settled through the West Jakarta District Court.
SKUs are created, interpreted and enforced based on the laws of the Republic of Indonesia. Indodax.com and Member / Verified Members have agreed to choose a common and unchanging legal residence at the Registrar’s Office of the West Jakarta District Court. ETC

    1. This SKU is subject to and enforced based on Law No. 8 of 2010 concerning Money Laundering and Regulation of the Head of PPATK PER-09/1.02.2/PPATK/09/12,No. PER-12/1.02/PPATK/06/13,  No. PER-12/1.02.1/PPATK/09/11  dan No. PER-02/1.02/PPATK/02/2014 . Therefore, all transactions with a nominal value above Rp 100,000,000 (one hundred million rupiah) are required to report these transactions to the PPATK.
    2. For matters not yet regulated in the SKU, all provisions in the Civil Code Book and other relevant statutory provisions will apply.
    3. If INDODAX makes changes to the contents of this SKU, INDODAX will notify the changes to the Member / Verified Member in accordance with the applicable laws and regulations through the notification media that is considered good by INDODAX and subsequently the Member / Verified Member will be subject to changes in the SKU. Changes to each attachment from the SKU will be agreed upon and henceforth are an integral part of and are an inseparable part of the SKU.
    4. If the Member / Verified Member takes actions outside the SKU requirements, the Member / Verified Member will be fully responsible and hereby agree that INDODAX will not provide compensation and or liability in any form to the Member / Verified Member, or any party for all claims and / or lawsuits and / or claims submitted by other parties in connection with actions taken by Member / Verified Member
    5. Member / Verified Member must comply with all the requirements listed in the SKU. Member / Verified Member negligence in obeying or carrying out the contents of the SKU on one or several occasions, will not eliminate the obligation of Member / Verified Member to continue to meet all the requirements contained in the SKU.
    6. Questions about Terms and Conditions or other matters, made through [email protected]
GENERAL TERMS AND CONDITIONS OF THIS MEMBER / VERIFIED MEMBER INDODAX.COM HAS BEEN ADJUSTED TO THE TERMS AND CONDITIONS OF APPLICABLE LAW