Please make sure that your internet connection is stable. Also note that you have to enter the correct e-mail and password, captcha code and your Google Authenticator or SMS pin.

Failure on entering one of those information for five times in a row will get your account banned for 3 hours for security reasons.

You may try to login once more afterwards and make sure that this time you are entering the correct information.

122 Thoughts to “I can't login to my account in Indodax.com. What do I do?

    1. Suasti Bitcoin.co.id Article Author

      Hello Mr/Mrs. Ahmad Syairi,

      You can deposit Rupiah from overseas bank, but please note that this process will take approximately 5-7 bank days, and even in some cases, it may take even longer. It depends on the bank that processes your money transfer from your bank account to ours. Bitcoin.co.id will only process your deposit transaction if your money has already arrived in our bank account.

      Please also note that the remittance transactions from overseas banks will incur unpredictable charges from the banks. If you have made deposit confirmation before in our system and wrote down the amount of money you deposited, it will likely turn out to be different compared to the amount of money we receive from you. Our team will contact you via email or phone so that you can re-submit the transfer confirmation in accordance with the amount of money we receive.

      There’s also a chance where your transaction gets canceled by the bank that process your money transfer for some reason. In the event of a case like this, please contact the bank for the status of your funds. Bitcoin.co.id will not be able to help in this case since we haven’t received your funds yet, and we are also not the party who canceled the transaction.

      We hope our answer can help you. Thank you.

  1. Paijo

    Dear tim,

    Saya punya akun VIP sdh verified, saya pernah isi dengan bitcoin lalu saya jual bitcoin ke rupiah, saat mau tarik rupiah tadi malam, saya heran kenapa beberapa saat yg lalu akun saya kena banned, saya bingung karena akun saya tsb ada saldo rupiah sekitar 200jt yg belum saya terima di rekening, alasan banned karena akun saya spam atau kurang sopan, saya sdh kirim email untuk mengganti nama akun.

    tlg admin, moderator atau staff bitcoin.co.id segera selesaikan masalah saya tsb, atas perhatiannya saya ucapkan terima kasih.

    https://forumbitcoin.co.id/threads/akun-vip-kena-banned-bagaimana-nasib-uang-saya.48245/#post-321304

    1. Suasti Bitcoin.co.id Article Author

      Halo bapak Paijo,

      Akun anda di banned disebabkan karena salah satu hal berikut :
      1. Anda salah memasukkan kombinasi password dan e-mail lebih dari lima kali berturut-turut. Akun Anda akan di-banned selama 3 jam.
      2. Anda salah memasukkan captcha selama lima kali berturut-turut, akun Anda akan di-banned selama 3 jam.
      3. Anda melakukan pelanggaran di chatroom dan tidak bermain mengikuti peraturan yang ada meskipun sudah diperingati oleh tim admin kami. Akun Anda akan di-banned selama 3 jam. Bila setelah itu, Anda masih melanggar peraturan yang ada, akun Anda akan di-banned secara permanen.

      Apabila anda tidak merasa melakukan hal tersebut silahkan menghubungi [email protected] ,
      semoga membantu, terima kasih.

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