You can find the reason why your files were rejected by our team from the e-mail we sent you. Usually, these are the reasons why your documents were rejected:

  • The picture/scan of your ID that you sent us were either too dark, blurry or unreadable.
  • Your current ID cannot be accepted and is considered invalid.
    ID documents that we accept are NATIONAL ID (Indonesia citizen), PASSPORT and KITAS.
  • The close up picture of yourself did not match our instructions. For example, your photo was digitally edited, or you did not include the signed paper that we asked you to bring, or your face was a bit blurry in the picture.
    This is the correct example of how your self picture supposed to be:

     

  • You did not enter the correct data.
    For example, your birthdate did not match the one written in your ID.
  • Your ID card has expired.

240 Thoughts to “I have sent my photo and a scan of my ID to you but they were rejected. Why did this happen?

  1. Muhammad fadhly

    Permisi .
    Saya ingin memverifikasi akun bitcoin saya,
    Ttpi saat ingin menjadi submit data yang ada beserta foto diri dan foto identitas,, kenapa tidak bisa di lanjutkan.. web mengatakan website sedang down.
    Apakah ada solusi untuk masalah seperti ini ?
    Terimakasih

    1. Lidya

      Halo Bapak/Ibu Muhammad,

      mohon pastikan bahwa koneksi Anda stabil dan data yang Anda kirimkan berukuran dibawah 2mb.

      Semoga jawaban dari kami membantu. Terima kasih.

  2. johan

    jika tanggal lahir tidak sesuai KTP
    apakah bisa mempengaruhi proses SETOR dan PENARIKAN dana??

    gara2 salah ketik tanggal lahir aja ini, masa ga bisa di ubah?

    jd solusinya apa admin terhormat

    mohon pencerahannya

    thank you

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