Your deposits may indeed be halted for a few hours should these following factors occur in the process:
- Your money is transferred from a bank account that is not under your name.
For security reasons, we will only process IDR deposit that is being sent from a bank account whose holder’s name is the same with the Indodax account holder’s name. Please make sure that you are moving funds from your own bank account. If your Indodax account is under your parents, guardian, or partner’s name, you need to ask them to move money from their bank account to ours. If you have already deposited funds from a different bank account, please contact our team at [email protected] so we can refund your money right away.
- Your money is transferred from banks that are different from ours.
Right now, we are only using BRI, Sinarmas Bank, and Maybank Virtual Account, to process your IDR deposits. If you are using the same banks like us, your money will arrive instantly in our bank account and your IDR deposit will be processed immediately by our team. If you are using a different bank (for example: BCA, Mandiri, BNI, etc), chances are your deposit will be halted until a few hours since your bank has not moved your funds to our account yet. In order to quicken the process, please contact your bank directly. We will only process your IDR deposit if we have already received your money in our bank account.
- Internet banking connection in not stable.
Sometimes, maintenances happen to our bank so we cannot depend on their services to process your deposit and withdrawal requests for a few hours. Unless the banking system goes back online, we cannot process your requests and we can only wait until they do.
If your deposit has not been processed for more than 48 hours, please contact our support team via e-mail at [email protected].