Your deposits may indeed be halted for a few hours should these following factors occur in the process:

  1. There is a Virtual Account Number (VA) Error.
    Please be careful when entering or entering a Virtual Account (VA) number when making a transfer, because if there is an error, your deposit can be delayed for a long time, not entering your Indodax account, even logging into another Member’s Indodax account. . If this happens, Indodax is not responsible for errors and misuse of deposits caused by errors in inputting / entering the Virtual Account (VA) number.
  2. Your money is transferred from banks that are different from ours.
    Right now, we are only using BRI, Sinarmas Bank, and Maybank Virtual Account, to process your IDR deposits. If you are using the same banks like us, your money will arrive instantly in our bank account and your IDR deposit will be processed immediately by our team. If you are using a different bank (for example: BCA, Mandiri, BNI, etc), chances are your deposit will be halted until a few hours since your bank has not moved your funds to our account yet. In order to quicken the process, please contact your bank directly. We will only process your IDR deposit if we have already received your money in our bank account.
  3. Internet banking connection in not stable.
    Sometimes, maintenances happen to our bank so we cannot depend on their services to process your deposit and withdrawal requests for a few hours. Unless the banking system goes back online, we cannot process your requests and we can only wait until they do.  

If your deposit has not been processed for more than 48 hours, please contact our  support team via e-mail at [email protected].

385 Thoughts to “I have transferred the funds to Indodax, but my rupiah balance is still zero, and several hours have passed. Why?

  1. Tama Minar

    Saya kemarin malam deposit ke CIMB Niaga a/n Bitcoin Indonesia. Saya sudah ikuti semua syarat. Memang awalnya pada TAB “Konfirmasi” masih muncul deposit terakhir. Hari ini pagi pukul 5 halam tersebut sudah kosong dan saya isi dengan transfer terbaru. sekitar Pukul 12 saya menerima notif gagal. Padahal saya sudah transfer. Bagaimana min ? Saldo saya masih 0
    Terimakasih. Mohon Bantuan

  2. taufan

    saya melakukan deposit btc ke akun davorcoin dari akun vip, tanggal 23 januari 2018 sampai hari ini tidak masuk, padahal koin di akun vip saya sudah terpotong… bagaimana solusinya

    nama akun : TAUFAN RAKHMAD ABADI SH

    user name : King_napot

    jumlah BTC : 0,09970867 BTC

    adress : 3H4nbWhPfrRjDyPuwc1PAPFvprUroEh8q7

    TX : 7b36eae68539bf334676ea52f691aa4891cc15574a77b46dbd6105db1066392a

    Mohon segera ditindak lanjuti,, terimakasih

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