Your Google Authenticator pin might not accepted because of these following reasons:

  1. The Pin has expired. The Google Authenticator pin will be reset every 30 seconds. It could happen that when you enter the pin to the fill box in Indodax, the in has changed. Please check again on your Google Authenticator if the Pin still valid.

  2. There is a ‘Time difference’ between your devices. eg: You access indodax.com from your laptop and you set the time on GMT +7, but your Google Authenticator app that you downloaded to your phone has been set to GMT +8. Therefore, The Pin is not match. Change your time setting  on your smartphone to GMT +7 so the next pin will match.

  3. Due to another reasons that we still didn’t know, your Google Authenticator did not work as it is. when login, you can click on ‘Lost your Google Authenticator?” to delete the Google Authenticator from your account. Follow the instruction and re-install your Google Authenticator.

56 Thoughts to “It keeps saying I am entering the wrong Google Authenticator pin when I try to login but I'm sure I have entered the correct one. Why is that?

    1. Suasti Bitcoin.co.id

      Halo Bapak/Ibu

      Mohon pastikan bahwa pada nomor tersebut sudah berisi saldo pulsa, karena penerimaan PIN SMS akan dipotong biaya sesuai dengan tarif per SMS masing-masing provider. Apabila tetap mengalami kendala demikian, kami sarankan untuk langsung menghubungi tim support kami. Berhubung kami bukan tim support, silahkan untuk langsung menghubungi tim support kami di [email protected] atau menghubungi kontak kami di halaman bantuan berikut: https://help.indodax.com/

      Semoga membantu. Terima kasih.

  1. jenal mutaqin

    Dmin .. mohon bantuan nya setelah saya mengganti no hp kok setiap mengirimkan btc kewalet lain tidak mendapatkan PIN sms Ke no Baru saya .. Mohon bantuan nya saya sudah menunggu 4 hari namun tak juga berhasil mendapatkan PIN sms Untuk Syarat Pengiriman Dan Penarikan..

    1. Risky Bitcoin

      Halo Bapak/Ibu jenal

      Mohon maaf PIN sms anda akan masuk ke nomor anda yang lama, jika anda terdapat kendala dengan sms verifikasi silahkan menggunakan Google Autheticator agar proses transaksi anda lebih mudah karena tidak perlu menggunakan koneksi internet untuk mendapatkan Kode dari Google autheticator.

      Semoga jawaban dari kami bisa membantu. Terima kasih.

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