1. Members contact Customer Support via email [email protected] and provide a TX Hash to check.

2. There is a fee as a token return fee if you make a mistake sending ERC 20 and want to process the return.

3. Indodax Customer Support will tell you the fees to be paid and the payment method using vouchers.

4. If a member is willing to pay a fee, Customer Support will escalate your problem to the system. It takes supporting data such as Indodax account email, TX ID, amount, return address, and voucher code.

5. The token return process is carried out and the member will be informed by Indodax Customer Support