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I have been trying to send my picture and a scan of my passport but I keep on failing. Why is this happening?

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  1. Please check again the size of your file. We will only accept your photo and ID scan if they are not bigger than 3 MB per file.
  2. Please make sure that your internet connection is stable.

    Articles in this section

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  • How to Recover a Deleted INDODAX Account?
  • How to Delete My INDODAX Account?
  • How to verify my Indodax Account?
  • Other than my local ID or passport, what kind of ID can I use to verify my account?
  • I didn't receive my activation e-mail from Indodax, what should i do?
  • I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?
  • I have been trying to send my picture and a scan of my passport but I keep on failing. Why is this happening?
  • I want to change my phone number. What should I do?
  • I want to change my account's name. What should I do?

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  • How to contact Indodax?
  • How to verify my Indodax Account?
  • I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?
  • I want to change my phone number. What should I do?
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