Via Indodax.com website 

1. Go to indodax.com and sign in to your Indodax account.
2. Select “Menu” and click “Profile & Settings”.
   
   
3. Click the “edit” button next to the data you want to change or go to this page.
   
   
4. Enter your new email address and upload a photo/scan of your ID card (E-KTP for Indonesian citizens and Passport for expatriates).
   
   
5. Enter the SMS OTP PIN or Google Authenticator PIN, then click "Save".
6. Our relevant staff will contact you through voice call to validate your request in 3-7 business days. Please be patient and ensure your registered phone number is active so that our team can check and validate your email change request.

Via Indodax App

1. Select the “Account”  menu.
   
   
2. Then select “Profile”.
   
   
3. On the "Email" tab, click "Change".
   
   
4. Please enter your new email address.
   
   
5. Re-enter your new email address in the "Repeat New Email" section.
6. Fill out the "Why do you need to modify?" box with your explanation.
7. Upload a photo/scan of your ID card (E-KTP for Indonesian citizens and Passport for expatriates).
8. Enter the SMS OTP PIN or Google Authenticator PIN, then click "Save".
9. Our relevant staff will contact you through voice call to validate your request in 3-7 business days. Please be patient and ensure your registered phone number is active so that our team can check and validate your email change request.

Notes: 

If you are unable to access your registered email, we suggest you contact your email domain provider and find the email recovery procedure. If the email recovery procedure is complete, you can try to log in to your Indodax account using your email address.

If You Can’t Access Your Account

However, if you are unable to access your Indodax account, please contact our customer support through email at support@indodax.com and provide the following information: 

• Scan/photo of your ID Card:
• ID Card Number (Passport Number/NIK):
• Full Name:
• Residence Address:
• Username:
• Old Email (registered on Indodax account):
• New Email:
• Old phone number (registered on Indodax account):
• New phone number (optional): 
• Relative’s phone number:
• Email and phone number modification reason: 

Following that, our verification team will contact you via your old and new phone numbers to validate your data modification request; please verify your phone number is active. If your phone number is reachable, this process will take about 7 business days.