Here’s how to reset your password when you click forget password:

1. Login to

2. Click ‘Forgot Password’

3. Enter your e-mail address and click ‘Change Password’.

4. Check your e-mail and open the instructions that we sent. Click ‘CHANGE PASSWORD’.

5. You will be reconnected to Enter your new password in the field provided. Be sure not to use the same password as your e-mail account. Click ‘Change Password’ to approve it.

6. For security reasons after changing your account password will be locked. You cannot carry out any activity when your account is locked. You can reopen your account by requesting an unlock PIN.

27 Thoughts to “I can't access my account since I lost my password. What do I do?

  1. kamil

    saya register bitcoin dan lupa email juga passwordnya
    username nya fadlike dan no hp xxxxxxx
    saya memiliki email : [email protected]
    tapi saya coba tidak bisa,
    ketika saya coba register lagi “nomor hp SUDAH ADA”
    user tidak dikenal

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