Here’s how to reset your password when you click forget password:

  1. Login to
  2. Click “Forgot Password
  3. Enter your e-mail address and click “Change Password”.
  4. Check your e-mail and open the instructions that we sent. Click “Change Password”.
  5. You will be reconnected to Enter your new password in the field provided. Be sure not to use the same password as your e-mail account. The mandatory of password combination minimum 8 characters, contains : uppercase (A,B,C), lowercase (a,b,c), number (1,2,3), and symbol (!,@,#). Click ‘Change Password’ to continue.
  6. For security reasons after changing your account password will be temporarily locked. You can reopen your account by requesting an unlock PIN. You can not withdraw funds/assets from your account for 72 hours since the password changed.

For some accounts, reset passwords will be validated via phone and video calls. Our verification team will contact you at the registered phone number after the reset request is processed. If the verification call is not connected, our team will send a data validation email to the email registered on the account, please fill out the form and must send it back so that the account recovery can be processed further.

27 Thoughts to “I can't access my account since I lost my password. What do I do?

  1. kamil

    saya register bitcoin dan lupa email juga passwordnya
    username nya fadlike dan no hp xxxxxxx
    saya memiliki email : [email protected]
    tapi saya coba tidak bisa,
    ketika saya coba register lagi “nomor hp SUDAH ADA”
    user tidak dikenal

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