You can change your phone number, e-mail or your other data with this step:

  1. Login to
  2. Choose “menu” and click “profile and setting
  3. Click “edit” next to the data you want to change
  4. If your registered phone number is not active, please choose “
  5. But if you can’t access your primary phone number and emergency contact, you can choose “
  6. Click “save”.
  7. Shortly, our team will contact your old and new primary phone number or emergency number listed on your account to confirm data modification request, please ensure your number is active. The process will take about 3-7 working days if your phone number can be contacted.

If you can’t login to your account due to lose your Google Authenticator access, your account is locked, or password update, please request phone number modification from the website or mobile app on “Lost phone number?” feature and provide your data for verification.

Lost your phone number? on Reset Google Authenticator (Apps Only)
Lost your phone number? on Unlock Account menu (Apps and Website)


Lost your phone number? on menu Security Upgrade
Lost your phone number? on Security Upgrade menu (Website Only)

96 Thoughts to “I want to change my phone number, e-mail or my other data. What should I do?

  1. Doni Dharmawan

    Min saya sudah di email untuk live chat via WA kemarin, tapi sampai sekarang belum ada yang menghubungi live chat via WA
    Terimakasih sebelumnya semoga cepat di proses

  2. Doni Dharmawan

    Maaf min, saya sudah kirim data untuk perubahan data nomer hp, karena nomer utama dan alternatif saya sudah tidak aktif, tapi sampe sekarang belum ada tanggapan sama sekali
    Karena saya sngat butuh untuk melakukan transfer dan penarikan
    Tolong untuk segera cepat di urus

    1. Doni Dharmawan

      Terimakasih min
      Kalo bisa lewat live chat saja biar cepat perubahannya, tanpa kirim surat verifikasi

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