What should I do when my account got banned in the Indodax chat room?

Your account will be banned in the Indodax chat room if you violate the existing chat room rules, even though you’ve been warned by our team.
Please wait until the specified time to be able to access the Indodax chat room again.

Can I still do crypto trading if my account is banned in the chat room?

Yes, your account will only get banned temporarily when you violate the chat room rules and it will not affect trading activity on your Indodax account.
Only access to the Indodax chat room will be closed within the specified time, so you can still make transactions, such as trading or deposit and withdraw funds.

Why is my Indodax account suspended?

There are several reasons why Indodax accounts got suspended:

  1. There are indications of account misuse for law violation acts that are followed by a letter of account suspension instructions from the police.
  2. You entered the wrong password and e-mail combination more than five times in a row. For that, your account will be suspended for 3 hours.
  3. You entered the wrong captcha five times in a row. For that, your account will be suspended for 3 hours.

Why can’t I access my Indodax account?

  1. Because you forgot your password
  2. Because of the Google Authenticator pin
  3. Incorrectly entering captcha for five attempts in a row