1. A Frozen balance is a balance that you can’t trade or withdraw because the balance has already been used for buy or sell order before. As an example, you have Rupiah balance as much as 1.000.000 IDR.
    You want to buy 700.000 IDR worth of bitcoins at your your desired price using the ‘Limit’ method. therefore you will have 700.000 worth of Frozen balance because that balance will be used to pay the bitcoin buy order.
    You can unfreeze your frozen balance by canceling your order. When you click on ‘Cancel order’, your rupiah balance will be returned to 1.000.000 IDR
  2. It’s the same thing with Rupiah or BTC withdrawal. When you wan to withdraw your balance to your bank account or to your own wallet, you’ll get a verification email first.
    As long as you haven’t verified the transaction through the email, your withdrawal status will be on ‘pending’  and your Rupiah or BTC balance which you want to withdraw will be frozen.
    This balance can be unfreeze by canceling your withdrawal, just click on the cancellation link on the email that we send before.

38 Thoughts to “On the 'Ledger' menu, it's written that my Rupiah/BTC balance is 'frozen'. What does it mean?

  1. Andy Irawan

    Bitcoin saya melakukan order buy ripple sebesar 7 jta dan status order pending menghilang yang berarti order saya berhasil namun di pengecekan riwayat status order saya pending dan dana saya froze 7 juta sedangkan untuk tombol cancel order pending pun tidak ada. Mohon bantuannya untuk melakukan cancel order buy sebesar 7 juta tersebut agar dana saya kembali dan saya bsa pergunakan kembali

  2. aldianta

    Selamat sore.

    Hari ini jam 11:27 a.m saya melakukan penarikan rupiah ke rekening sendiri dan Sudah konfirmasi via email untuk penarikan dananya.
    kenapa sampai jam sekarang statusnya masih pending?

    Terima kasih

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