1. A Frozen balance is a balance that you can’t trade or withdraw because the balance has already been used for buy or sell order before. As an example, you have Rupiah balance as much as 1.000.000 IDR.
    You want to buy 700.000 IDR worth of bitcoins at your your desired price using the ‘Limit’ method. therefore you will have 700.000 worth of Frozen balance because that balance will be used to pay the bitcoin buy order.
    You can unfreeze your frozen balance by canceling your order. When you click on ‘Cancel order’, your rupiah balance will be returned to 1.000.000 IDR
  2. It’s the same thing with Rupiah or BTC withdrawal. When you wan to withdraw your balance to your bank account or to your own wallet, you’ll get a verification email first.
    As long as you haven’t verified the transaction through the email, your withdrawal status will be on ‘pending’  and your Rupiah or BTC balance which you want to withdraw will be frozen.
    This balance can be unfreeze by canceling your withdrawal, just click on the cancellation link on the email that we send before.

38 Thoughts to “On the 'Ledger' menu, it's written that my Rupiah/BTC balance is 'frozen'. What does it mean?

  1. Michael chrisyanto

    Hi saya michael
    Aset saya tertera masih ada 5,125,137
    Sebelumnya juga tertera di saldo

    Namun skrg hanya ada di aset di saldo hilanh
    Sedangkan saya tidak melakukab penarikan
    Namun di tulis di freeze

    Bisa tlong solusinya?

  2. Edwin eldrich goni

    Admin saya sdh dapat email confirmasi tapi saat saya click link confirmatiin muncul “data penarikan tidak ada” saya check di riwayat mutasi ternyata btc yg saya coba tarik di frozen… Mohon bantuannya untuk di kembalikan saja ke saldo saya di vip karna kerugian saya kalau btc semakin turun….

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