Category: Account Verification

You are obliged to verify your account and to provide additional information if you want to trade, deposit and withdrawal Digital Assets or Rupiah. This verification process is needed in order to prevent fraud and to comply with the KYC and Anti Mone…

For Indonesian citizen, you may use your SIM (Surat Ijin Mengemudi) or passport. Using any other ID other than those three is not allowed.
For exp…

Please check again the size of your file. We will only accept your photo and ID scan if they are not bigger than 3 MB per file.
Please make sure that your internet connection is stable.
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You can find the reason why your files were rejected by our team from the e-mail we sent you. Usually, these are the reasons why your documents were rejected:

The picture/scan of your ID…

Yes, you must do verification if you want to trading digital asset….

No, you only need to go through the verification process one time and afterwards you can do transactions without any hassle. We will notify you via e-mail if your verification application has been approved….

As long as you have submitted the correct information to our team, your verification process will be done automatically in less than 12 hours and your account is successfully verified. But if your data seems to be incorrect, you will be notified v…

If you have not verified your account, you can click on ‘change name?’ and provide the reason why you want to change your Indodax account .