You are obliged to verify your account and to provide additional information if you want to trade, deposit and withdrawal Digital Assets or Rupiah. This verification process is needed in order to prevent fraud and to comply with the KYC and Anti Mone…
Category: Account Verification
Other than my local ID or passport, what kind of ID can I use to verify my account?
For Indonesian citizen, you may use your SIM (Surat Ijin Mengemudi) or passport. Using any other ID other than those three is not allowed.
For exp…
I have been trying to send my picture and a scan of my passport but I keep on failing. Why is this happening?
Please check again the size of your file. We will only accept your photo and ID scan if they are not bigger than 3 MB per file.
Please make sure that your internet connection is stable.
…
I have sent my photo and a scan of my ID to you but they were rejected. Why did this happen?
You can find the reason why your files were rejected by our team from the e-mail we sent you. Usually, these are the reasons why your documents were rejected:
The picture/scan of your ID…
Do I need to verify my account if I want to trade digital asset only?
Yes, you must do verification if you want to trading digital asset….
Do I have to undergo the verification process multiple times?
No, you only need to go through the verification process one time and afterwards you can do transactions without any hassle. We will notify you via e-mail if your verification application has been approved….
How long do I have to wait until my account is verified by Indodax?
As long as you have submitted the correct information to our team, your verification process will be done automatically in less than 12 hours and your account is successfully verified. But if your data seems to be incorrect, you will be notified v…
I want to change my account's name. What should I do?
If you have not verified your account, you can click on ‘change name?’ and provide the reason why you want to change your Indodax account .
I didn't receive my activation e-mail from Indodax, what should i do?
Wait for a couple of minutes until you receive the email in your inbox. You might want to check your spam folder. If you still not receive your email, please contact our support at [email protected]…
Can all citizens be a members of Indodax?
Yes, all citizens can be a members of Indodax. But citizens of United States, Myanmar, Cote D\’Ivoire, Cuba, Islamic Republic Of Iran, Syrian Arab Republic, Belarus, Congo, Democratic Republic of Congo, Iraq, Liberia, Rusia, Sudan, Zimbabwe, and Kore…
